Usman Ghani (January 21, 2015)
Ahlibank has announced the launch of its new customer complaint management system. The latest addition promises to improve customer service. The new system will enable the bank to review and resolve complaints more effectively, hence offering hassle free problem resolution for customers.
Mr. Lloyd Maddock, CEO of Ahlibank expressed delight in the launch of the new complaint management system and said that the new initiative will help the bank deliver on the promise of premium customer service for clients. He further added that customers are always at the center of the bank’s attention, which is why adding value to their experience is paramount. He stressed the need for innovation which not only fuels efficiency, but also adds to the customer experience.
The introduction of new complaint management system is part of an effort to set higher quality standards for all customers. Abdul Aziz Aal Abdul Salam, Head of Quality Assurance & Customer Services at Ahlibank SAOG said that the new complaint management system will enable the bank to determine changing trends and customer demands, which will in turn help to adopt and integrate changes more swiftly. He said that in order to maintain the quality of service, it is essential to keep adopting with the changing needs of customers. Listening to customer complaints and resolving their issues in a quick and efficient manner to regain their trust is a top priority.
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