Issuance of Driving License Via Smart App in UAE to Offer Customer Convenience

In a bid to enhance customer service experience, the Ministry of Interior in UAE has streamlined the procedure for issuing driving license.

The newly launched driving license issuance service can be accessed through the Ministry of Interior’s app, UAE MoI. After the applicants have passed their driving tests through the federal traffic and registration system, they can use the app to get their license issued. The entire procedure is simple to follow and the license is delivered to the applicant through mail.

Major General Ahmed Nasser Al Raisi, Chairman of the Ministry of Interior’s E-transformation Higher Committee said that the new service is part of MoI’s efforts to streamline the delivery of various services, which will enhance customer experience. He outlined other initiatives that MoI has taken to help improve customer experience, including the launch of smart applications. He said that the ministry is constantly working to adopt Smart Government’s framework which aims to provide the best services and ensure customer satisfaction.
Brigadier Ghaith Hassan Al Zaabi, Director General, Traffic Coordination Directorate General, Ministry of Interior said that the launch of driving license issuance service will enable convenience for the applicants. He said that interconnectedness will enable the sharing of application file on the federal traffic and registration system, which will be accessible across the UAE wherever the application terms are met.

It is to be noted that the service can be accessed through the smart app by all those applicants who have passed their final test.