The newly revamped and improved IVR (Interactive Voice Response) system by Emirates Islamic provides customers with the powerful features of a dynamic phone banking menu and fast online billing and payment solutions. The enhanced IVR menu will increase customer experience and satisfaction by offering a more personalized and intuitive experience, empowering customers to conduct more transactions via direct banking channels, hence reducing the number of calls directed to call centre agents.
Offering products and services developed in line with the highest ethical standards, EI Online Billing Payment App further facilitate customers to use the new features and compliant services like Mobile Number Recognition, Additional Payment Services, and Transactions with Existing Beneficiaries, with strong transparency, added convenience and support. In addition, EI customers utilizing the online bill payment mode with the highest number of solutions per month until January 24, 2014, can also win one of six iPad minis.
Emirates Islamic aims at achieving the strongest levels of customer care, and efficiency, with an increased number of customers adopting online and mobile billing payment solutions in the UAE.
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