Falak Hyat (September 25, 2014)
The Abu Dhabi Ports Company (ADPC), which is a developer of ports and industrial areas in Abu Dhabi, has introduced a new mobile application in order to increase efficiency of approved access to its ports.
The app, “ADPC Port Pass”, is designed to provide convenience for customers, who can use it to submit an application for electronic port pass (e–pass) and also view and track the status of the application whenever they like. When the application request is accepted, the user gets an instant notification to carry on and collect the pass from the port office.
The mobile app enhances customer experience for customers, stakeholders and contractors working there by making the process more simple and easy. This will also eliminate the long waiting periods for more than 700 truck drivers who go to the ADPC’s ports on a daily basis, in order to drop or pick a shipment from the port.
“ADPC is focused on improving its customer business experience in all of our ports. The new app is a time effective tool that will ease an important process for our customers and enable them to get in touch with us where and whenever it suits them best”, says Sultan Al Jaberi, VP Regulations, HSE and Security, ADPC .
Users need to register themselves and open a personal ADPC account before they can send in an application through the app. This saves the details of the user and makes the process much faster in the future. This also keeps a record of all the port gate passes which a customer has applied for.
There has also been an introduction of the new service center at Khalifa Port (building 3) in order to provide customers with a better experience through exclusive service desks, a VIP lounge and business area, with the functionality of free WIFI and high tech screens.
By taking these initiatives, ADPC is reflecting their objective of providing a customer friendly environment and even simplifying the processes and steps taken for the documentation process. The mobile app also includes the feature of an “About us” for a basic introduction and a “Tell a friend” part, where customers can tell other users about the app as well. The app also has a Frequently Asked Questions (FAQ) section which look into commonly occurring questions and update answers etc.
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