Ali Majed Al Mansoori, Chairman of Abu Dhabi Airports, said the airport is fully dedicated to providing the best customer service to travelers, “To receive two iconic industry awards, both as a result of direct passenger surveys, not only reflects the outstanding service which we provide to passengers, but it also shows our continued commitment to further improvements, having also won both awards last year.”
Moreover, he appreciated the efforts put in by the staff at the airport for creating outstanding customer experience, saying, “The awards are a tribute to the hard work and tenacity of our staff, partners and stakeholders who strive to deliver a high quality passenger experience at all times, and I would like to thank them personally for their efforts.”
Edward Plaisted, CEO of Skytrax, said, “The fact that the airport has managed to build on its previous success by adding the Best Airport Staff in the Middle East to its awards collection demonstrates how much Abu Dhabi Airport has improved its customer experience in the last 3 years.”
While The World Airport Awards recognise the best quality worldwide, Skytrax carries out the ‘The World Airport Survey’ through their Airline Rating System.
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