Will 2019 finally be the year that we exclusively converse with robots rather than humans at the customer care counter? While this may not be the case across all industries, technology’s impact on customer service is hard-to-ignore.
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When employees hear the word ‘training’, they usually associate it with it being a formal theory-based session.
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The modern consumer is firmly in the driving seat, especially when it comes to purchasing products and services.
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Usman Ghani (December 14, 2012)
When it comes to online marketing in the UAE there is an array of firms to choose from. Whether the requirement of the tasks includes promoting a product online or not it is certainly become a necessity to dwell upon the importance of online marketing. When advertising in the UAE or using an online means … Continue reading Rising Online Marketing Trend is another plus for UAE Businesses
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Usman Ghani (December 12, 2012)
As the rankings stated by World Trade Organization, UAE currently stands as the world’s 20th largest trade exporter of goods and merchandise. This is a great achievement given the fact that in the rankings UAE has surpassed Australia, Switzerland, Sweden and Brazil. UAE exported $285 billion in merchandise trade in the year 2011. This constituted … Continue reading UAE is Among the Elites by Becoming the 20th Largest Exporter of Goods
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Usman Ghani (December 11, 2012)
Technology pacesetters, Apple have given its loyal UAE customers something to cheer about before the end of this year by officially releasing iPhone 5. The leading telecom service provider, Etisalat have organized a midnight launch of highly anticipated new iPhone at 13 Business Centers across the UAE on 12-12-12. Along with the release of the … Continue reading iTuning UAE: Launching iPhone 5 and iTunes Music Store
Read MoreWhile the ministerial decree issued by the Deputy Prime Minister Lt. General Sheikh Saif bin Zayed Al-Nahyan has different implications across facets of public and private sectors, it particularly presages good news for the retail sector. The decree allows multiple visit visas to cruise tourists, property owners and their families, businessmen and professionals. An Old … Continue reading New Visa Decrees Spell Big Connection for Global Consumers to UAE Retailers
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Usman Ghani (December 9, 2012)
Changing world, changing people… and the ever-changing face of customer intelligence. Indubitably, one of the biggest assets of globalization is knowledge-sharing. Over the years, as foreign products and services have made their way to the Gulf, the global knowledge that flowed along has shaped the way even local companies do business. After all, do they … Continue reading Streamlining Customer Intelligence in the Gulf
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Usman Ghani (December 8, 2012)
Given the fact that travel and tourism owns 47% of the total and 60% of the online market, the UAE has proved to be the one of the most accomplished and soaring markets for travel industry. Following the UAE, Saudi Arabia is the second largest country for online travel purchases in the Middle East, where … Continue reading Online Booking Trend Forming Billows Among Travelers
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Usman Ghani (December 6, 2012)
It was that dark last quarter of year 2009 when the global financial tsunami took its toll on the United Aarab Emirates economy. Whilst there were lot of jobs to be lost, so was key business. And one of the sectors that took the brunt of the financially volatile environment was the Emirates’ hospitality sector. … Continue reading Tourist Haven UAE Regains Hospitality Sector Surge
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Usman Ghani (December 6, 2012)
There’s a couple of records that the present recession has broken, ever since it broke out onto the global scene. All-time lows for indicators such as unemployment and falling GDPs, steadily flashing on financial screens over the past couple of years, has done something that recessions of the past really didn’t manage to do. And … Continue reading Customer Service: Your Business Driver Amidst the Recession
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