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UAE Exchange Presented the International Standard for Service Excellence

(May 5, 2014)

UAE Exchange was presented International Standard for Service Excellence certificate by Business Standards Company recently. The ceremony was held at the UAE Exchange headquarters, headed by BSI Managing Director for EMEA Mr. Mark Basham alongside Ethos Consultancy Director Mr. Bilal Al Omari and UAE Exchange Country Head Mr. Varghese Mathew. The award (TISSE2012) has been … Continue reading UAE Exchange Presented the International Standard for Service Excellence

Hamad International Airport Opens For Passengers

(May 2, 2014)

Qatar’s new Hamad International Airport (HIA) has opened its doors for air travel and is looking to provide quality customer service to passengers. Built around contemporary architecture, the airport is a mega structure which covers an approximate area of 22 square kilometer. Initially the airport will be able to accommodate 30 million passengers a year … Continue reading Hamad International Airport Opens For Passengers

Common Customer Service Pitfalls to Avoid

(May 2, 2014)

Long term business survival and profitability is correlated with providing quality service to clients. Customer satisfaction comes with time but customer service comes with the right attitude. A company cannot become successful at delivering high end services to its customers unless it truly understands the importance of dealing with customers. In order to increase customer … Continue reading Common Customer Service Pitfalls to Avoid

Customer Satisfaction Survey Reviewed by Emirates Post Group

(May 1, 2014)

In a recent workshop, Emirates Post Group discussed results of the Customer Satisfaction Survey which was carried out in early 2014. CEO of Postal Operations Affairs, Mr. Sultan Al Midfa and other senior officials attended the event. The entire workshop effort focused on customer expectations and important factors which would help measure customer satisfaction. The … Continue reading Customer Satisfaction Survey Reviewed by Emirates Post Group

DMA Chairman Emphasizes on Improving Customer Service Processes

(May 1, 2014)

Chairman of Department for Municipal Affairs of Abu Dhabi Emirate, H.E. Saeed Eid Al Ghafli visited Al Ain City Municipality where he met with Director General of Al Ain Municipality Dr. Mattar Al Nuaimi and other prominent executives. In the meeting, DMA Chairman was briefed about key developments on important projects undertaken by Al Ain … Continue reading DMA Chairman Emphasizes on Improving Customer Service Processes