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5 Strategies on How to Win Back a Customer Through Quality Service

(April 9, 2015)

Disgruntled customers have the most negative influence on any company’s brand value. It is very important to understand that winning back customers is more than PR management. At its core, quality customer service tells the customers’ that the company really cares about them. In order to grow the customer base, a company needs to retain … Continue reading 5 Strategies on How to Win Back a Customer Through Quality Service

ADIB Opens Another Branch in Dubai for Customer Convenience

(April 8, 2015)

Abu Dhabi Islamic Bank (ADIB) opened a new branch at Dubai Airport Freezone, DAFZA, which brings the total number of branches to 18 in the Dubai region. ADIB is gradually increasing its presence in the United Arab Emirates with a grand total of 87 branches in the region, which makes it one of the largest … Continue reading ADIB Opens Another Branch in Dubai for Customer Convenience

5 Ways Training Workshops Can Help Deliver Better Customer Service

(April 8, 2015)

Handling customer service issues always require an intelligent approach. While many businesses strive hard to offer customers a worthwhile experience, the endeavor may turn out to be a futile one without equipping your team with the necessary skills. There are a number of training workshops available out there, however, you ought to pick up the … Continue reading 5 Ways Training Workshops Can Help Deliver Better Customer Service

6 Smart Tips to Enhance Customer Service at Government Departments

(April 7, 2015)

Effective provision of government services is an important part of lifestyle for residents and expatriates alike. People have to constantly interact with various government agencies for several needs. The most common concerns customers often have regarding service includes processing time, long wait times, redundant activities and wastage. Government departments must find ways to streamline their … Continue reading 6 Smart Tips to Enhance Customer Service at Government Departments

NBAD renovates channels and customer touch points for better service experience

(April 3, 2015)

The National Bank of Abu Dhabi (NBAD) in an attempt to enhance customer experience, has planned an upgrade of all its channels and customer touch points. The bank plans to revamp its branch experience, along with online banking, mobile banking and ATM services. In the first phase of branch renovation, 26 branches and cash offices … Continue reading NBAD renovates channels and customer touch points for better service experience