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In Focus: Ramada

(May 20, 2014)

Mr. Iftikhar Hamdani, General Manager at Ramada Hotel & Suites Ajman talks about the significance of customer service in the hotel industry, emphasizes on staff training and suggests strategies for ensuring customer loyalty.

OCS Emirates Launches FM Services for Customers

(May 20, 2014)

OCS Group has signed a new venture with United Technical Services, aiming to introduce customer oriented Facilities Management services. The headquarter will be in Abu Dhabi and the partnership will help OCS offer a wide range of services in UAE related to Facilities Management. Global CEO of OCS Group, Mr. Chris Cracknell spoke on the … Continue reading OCS Emirates Launches FM Services for Customers

Top Customer Service Trends for 2014

(May 20, 2014)

Customer Service trends are changing with the change in the level of empowerment given to individual consumers. Organizations need to adapt to new ways of reaching out to their customers. Deploying the latest tools to improve customer service is imperative along with inculcating a customer care culture within the organization. Let us delve into top … Continue reading Top Customer Service Trends for 2014

Boosting Your Game Plan with Empowered Frontline Staff

(May 19, 2014)

Time is money. Don’t waste the time of your precious customers by making them wait endlessly for getting an issue resolved, instead train your frontline staff to take matters in their own hands and resolve complaints on the spot. Empowering your frontline staff to make decisions and provide solutions, ensures happier customers, since waiting time … Continue reading Boosting Your Game Plan with Empowered Frontline Staff

Specialized Taxis Launched For Patients in Dubai

(May 19, 2014)

Dedicated taxis will be available for patients with disabilities and elderly citizens who need assistance while travelling. Dubai is now offering devoted taxis with specialized services for patients who need to travel to and from the hospital, as per the Roads and Transport Authority (RTA). The service is called Awnak and was launched on Sunday … Continue reading Specialized Taxis Launched For Patients in Dubai