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Branding and Customer Service for Café’s

(July 4, 2014)

Ever wondered, what’s the secret ingredient, which keeps bringing you back to your favorite café’? Is it the smell of a strong brewed coffee early in the morning, or the mellow lounge music which plays in the background, or simply having the option to endlessly relax on the leather couch? Café owners might be able … Continue reading Branding and Customer Service for Café’s

Customer Service Best Practices for Airline Industry

(July 4, 2014)

In this highly competitive era for the airline industry where one event can trigger oil price hike and send the profit margins tumbling down the drain, the level of efforts required in order to not only survive but thrive are a lot higher. There are many factors that have to be considered to make an … Continue reading Customer Service Best Practices for Airline Industry

Free Bus Service in Abu Dhabi for Ramadan

(July 3, 2014)

The Department of Transport in Abu Dhabi (DoT) has arranged for 30 free shuttle buses which will be running passengers from the Abu Dhabi suburbs to the Sheikh Zayed Grand Mosque and back during Ramadan. This is being done taking into consideration the Iftar project which is being carried out in the mosque. The service … Continue reading Free Bus Service in Abu Dhabi for Ramadan

53% Reduction in Enquiry Calls Reported at Emirates Identity Authority

(July 3, 2014)

There has been a significant drop reported in the number of customer enquiry calls by Emirates Identity Authority during the first half of 2014 in comparison with 2013. The number of calls received during the first half of 2014 amounted to 392,000 calls from 837,000 in 2013. The response rate for the calls received was … Continue reading 53% Reduction in Enquiry Calls Reported at Emirates Identity Authority

Mashreq Bank Introduces First Mobile Top-Up Service

(July 3, 2014)

Mashreq Bank has introduced a new mobile top-up service for customers. This service will enable customers to send mobile credit to friends and family members in 103 countries. They will also be able to pay utility bills via this facility. The bank aims to target high number of expat population residing in UAE who wish … Continue reading Mashreq Bank Introduces First Mobile Top-Up Service