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In Focus: Wild Wadi

(August 28, 2014)

Chris Perry, has been the General Manager of Wild Wadi Water Park in Dubai since 2007. In this interview he talks about the efforts and customer service strategies which have turned the water park into the ultimate ‘Customer Thrill.’

Employees of DEWA Get Trained for Sign Language

(August 27, 2014)

In order to provide better customer service, DEWA has trained its employees to learn sign language to assist customers with special needs. Dubai Electricity and Water Authority (DEWA) has started to focus on training its employees to learn and understand sign language, for customers with special needs. DEWA is training its employees in groups, with … Continue reading Employees of DEWA Get Trained for Sign Language

Winning Strategies for Delivering Quality Customer Service at Airports

(August 26, 2014)

Air travel has grown tremendously in the last couple of decades, with airports playing a significant role towards it. The experience a customer has with an airline is directly proportional with the experience at an airport. In order to enhance customer service for passengers and ensure a comfortable experience, it is important that the airports … Continue reading Winning Strategies for Delivering Quality Customer Service at Airports

Carrefour Outlet to be Introduced Inside Dubai Metro Station

(August 26, 2014)

Customers using the metro for commuting, will have the option to shop from the retail giant, Carrefour, within the Dubai Metro Station. Carrefour, a Leading retail supermarket will be opening its first outlet in the Dubai Metro Station, situated at the Union Square. The National reported, that the outlet will be introduced by the end … Continue reading Carrefour Outlet to be Introduced Inside Dubai Metro Station

New Global Data Plan Launched For Customers of Etisalat

(August 25, 2014)

Etisalat has launched a new global data plan for its post-paid customers. The salient features of this new global data plan revolve around Wi-Fi, roaming data, and local data all made available in one package. The plan is the first of its kind introduced in the UAE market and provides comprehensive options to people who … Continue reading New Global Data Plan Launched For Customers of Etisalat