Author

5th Annual Customer Centric Service Excellence 2014 to be Held in Abu Dhabi

(September 3, 2014)

The 5th Annual Customer Centric Service Excellence 2014 conference will be held from 15th to 17th September in Abu Dhabi, UAE. The event is being organized by Marcus Evans. The purpose of the event is to highlight the importance of creating customer-centricity within organizations. Creating memorable customer experiences are the lifeline for success for any … Continue reading 5th Annual Customer Centric Service Excellence 2014 to be Held in Abu Dhabi

Easy Taxi App Officially Launched in Bahrain

(September 2, 2014)

Customers in Bahrain can simply download the Easy Taxi App, and order for a taxi pick up wherever they like. After being tested for two month, Easy Taxi, the taxi booking App, has finally been launched in Bahrain. The service, which is a global App based service, helps customers to order for the taxi via … Continue reading Easy Taxi App Officially Launched in Bahrain

First Community Mall Unveiled By Nakheel

(September 2, 2014)

Nakheel developers have just opened up the first of the five community retail malls being planned in Dubai. The new mall, Jumeirah Park Pavilion is a retail facility expanding over an area of 10,600 square meters. The mall is aimed to cater to the needs of people living in Jumeirah Park, Jumeirah Village and Jumeirah … Continue reading First Community Mall Unveiled By Nakheel

Supermarkets Quest for Better Customer Service

(September 2, 2014)

Supermarkets have expanded over the years as consumers have embraced the idea of ‘All under one roof’ shopping experience, especially in developed countries. In 2011, a survey carried out by Empathica Consumer Insights Panel reported that 97% of consumers value good customer service at the grocery store, while 44% weren’t satisfied with the customer service … Continue reading Supermarkets Quest for Better Customer Service

Dubai Health Authority Launches Customer Service Index (CSI)

(September 1, 2014)

DHA takes the initiative of acknowledging its customers and employees in helping to improve the customer service at clinics, through positive feedback and suggestions. The Dubai Health Authority (DHA) has launched a new unique system, Customer Service Index (CSI) which can be used to measure customer satisfaction, by collecting customer feedback. Sheikha Al Rahoomi, Director … Continue reading Dubai Health Authority Launches Customer Service Index (CSI)