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HSBC Enhances Its Digital Offerings for Customers

(September 23, 2014)

Customers of HSBC Bank Oman will now have improved digital banking services which will provide them with a better customer experience. HSBC Bank Oman S.A.O.G has recently publicized their offering of digital banking enhancement which will be provided across multiple platforms. This includes the Arabic HSBC Mobile Banking App for iOS and Android based smartphones. … Continue reading HSBC Enhances Its Digital Offerings for Customers

E-Wallet Service by RTA Gains Popularity

(September 23, 2014)

Customers of RTA to benefit from the e-wallet service which enhances service experience by reducing time and increasing efficiency. The Roads and Transport Authority (RTA) has had over 22,815 e-wallet transactions since the service has been introduced to customers. RTA’s customers have shown their preference for the convenient service of being able to manage their … Continue reading E-Wallet Service by RTA Gains Popularity

Over Quarter Million Downloads for Etisalat’s Interactive App

(September 22, 2014)

The self-care app launched for customers to provide convenience and enhance their user experience has had over a quarter million downloads. Etisalat has revealed that more than a quarter million customers have downloaded its new mobile app, in a little over a month’s time. The interactive self-care app was launched to provide customers with multiple … Continue reading Over Quarter Million Downloads for Etisalat’s Interactive App

Tips for Monitoring and Evaluating Customer Service Performance

(September 19, 2014)

In order to establish and run a successful business, the quality of customer service experience must be maintained, monitored and constantly improved. As businesses around the world become more and more homogenous in terms of products and services, one of the few differentiating factors is customer service, where one particular company can hope to stand … Continue reading Tips for Monitoring and Evaluating Customer Service Performance

Al-Hilal Bank Becomes First to Use Snapchat For Customers

(September 18, 2014)

Customers of Al Hilal Bank will now be provided with updates about bank services etc. via the use of Snapchat. Al Hilal Bank in Abu Dhabi has publicized its plan of integrating Snapchat into its customer engagement program. Snapchat is an app used to send photo messages to friends and family. It is a service … Continue reading Al-Hilal Bank Becomes First to Use Snapchat For Customers