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RTA to Start 35 Mega Projects for Providing Better Passenger Service

(September 26, 2014)

The Dubai Roads and Transport Authority has unveiled a new plan to improve passenger services. The authority will start 35 new projects to accomplish this goal. Speaking on the occasion, Mr. Mattar Al Tayer, Chairman of the Board and Executive Director of RTA revealed the plans of designing and undertaking new transport projects which were … Continue reading RTA to Start 35 Mega Projects for Providing Better Passenger Service

5 Ways to Motivate Customer Service Staff

(September 25, 2014)

One the most important aspects of improving customer service experience includes motivation and maintaining high morale among the staff members of a customer service team. There are multiple strategies that a company can adopt to enhance their employee motivation. Employee motivation leads to their empowerment which gives them more confidence to perform well and handle … Continue reading 5 Ways to Motivate Customer Service Staff

ADCP Brings Electronic Port Pass Through Mobile App

(September 25, 2014)

ADCP port pass app can now be downloaded by customers through the apple store and Google play which will save time and make application process faster. The Abu Dhabi Ports Company (ADPC), which is a developer of ports and industrial areas in Abu Dhabi, has introduced a new mobile application in order to increase efficiency … Continue reading ADCP Brings Electronic Port Pass Through Mobile App

Dubai Customs Further Revamps Smart Services

(September 24, 2014)

Dubai Customs, in alignment with the vision set by His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice-President, Prime Minister and Ruler of Dubai, continues improvement in its smart services in order to increase processing speed of customs transactions. The new upgrade to the clearance service will help customers save time and effort. The … Continue reading Dubai Customs Further Revamps Smart Services

Tadweer to Take Customer Queries Through ADGCC’s Platform

(September 24, 2014)

Customer complaints and queries of Tadweer will now be routed through ADGCC. The center of Waste Management in Abu Dhabi (Tadweer) has made public that it will now be offering services through the Abu Dhabi Government Contact Centre (ADGCC), which is a synchronized contact center project of the government of Abu Dhabi and also a … Continue reading Tadweer to Take Customer Queries Through ADGCC’s Platform