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How to Not Lose Sight of What a Customer Wants

(February 18, 2014)

For someone seeking help over the phone, the customer service representative must be trained well to take bewildered telephone calls. As the CSR, you are usually sitting with your head under the drill press of unpredictable grievances that a customer may or may not have thought about methodically. Customers who cannot be easily appeased on … Continue reading How to Not Lose Sight of What a Customer Wants

Newly Launched Fashion District to Attract More Customers at Mall of Emirates

(February 18, 2014)

Investment of Dhs100 million made in order to revamp Mall of the Emirates in Dubai. Multiple new international brands are being introduced at the Mall of Emirates, in direction of achieving its vision of “Evolution 2015”. The introduction of the fashion district, which has new stores and brands, has opened this week. The Mall of … Continue reading Newly Launched Fashion District to Attract More Customers at Mall of Emirates

Seminar on “How to Deliver Effective Social Customer Service” to take place on March 19th in Dubai

(February 18, 2014)

The event will be attended by prominent speakers from the customer service industry. The seminar will be held at the Armani hotel on the 19th of March, on behalf of Genesys, a leading provider of customer experience and contact center solutions.  The event will cover various topics under customer service and social media. Leading customer … Continue reading Seminar on “How to Deliver Effective Social Customer Service” to take place on March 19th in Dubai

Coffee Shops Come Out At Top on the Consumer Friendliness Index

(February 18, 2014)

After six sectors were analysed for consumer experience in Dubai, coffee shops rated highest among all. Hypermarkets took second place whereas apparel, electronics, furniture and car agency sectors followed them. Gathering feedback from 3400 customers during April to December 2013, the overall evaluation of services took into account service quality, sharing of warranty information by … Continue reading Coffee Shops Come Out At Top on the Consumer Friendliness Index

Commuters Choose Dubai Metro Over Cars

(February 17, 2014)

Survey done for Roads and Transport Authority (RTA) reveals the preference of Dubai Metro over using personal cars. A recent survey done on the Dubai Metro for the use of the Roads and Transport Authority (RTA) has shown that 20 percent of Dubai Metro passengers own personal cars but instead choose to ride by the … Continue reading Commuters Choose Dubai Metro Over Cars