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Government Summit 2014: A Window to the Future of State Services

(February 25, 2014)

Already well known for its affluence and grandeur, the Emirates is now all about maintaining citizen-centricity. Serving citizens has become the government’s prime concern as reflected by the second government summit recently held in Dubai. Innovative solutions surfaced as important delegates and ministers gathered from all around the world at the summit. The plenary sessions, … Continue reading Government Summit 2014: A Window to the Future of State Services

UAE Customers to Benefit from Government Center Rating System

(February 25, 2014)

Government centers will now be rated by customers on grounds of effective customer service provided to them. The introduction of the star rating system, which will rate all government services center has been announced by His Highness Shaikh Mohammad Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai. The … Continue reading UAE Customers to Benefit from Government Center Rating System

5 Point Plan to Deal With An Angry Customer

(February 25, 2014)

‘Everybody has a plan until they get punched in the face ‘ I believe a customer service representative can relate to this quote by Mike Tyson when dealing with an angry customer. To all the customer service guys out there reading this: I know you have a grin on your face and you know exactly … Continue reading 5 Point Plan to Deal With An Angry Customer

Dubai Expo 2020: A look At The Hospitality Industry

(February 24, 2014)

Winning the bid for expo 2020 has brought Dubai in the limelight and will naturally result in massive economic growth in all sectors and industries. According to a latest report by Ernst and Young, there was an 80% occupancy rate in hotels of Dubai. The hosting of the Expo 2020 event will particularly bring amplified … Continue reading Dubai Expo 2020: A look At The Hospitality Industry

DEWA Customers Under Attack By Hackers

(February 24, 2014)

DEWA has warned its customers about the fake email through twitter and text alerts. Customers of the Dubai Electricity and Water Authority (DEWA) have been facing phishing attacks since the company moved its bills from paper to electronic medium.  The customers have requested the authorities to look into this potential fraud and protect their information … Continue reading DEWA Customers Under Attack By Hackers