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A Look at Reasons for Customer Frustration

Usman Ghani (November 30, 2015)

While many businesses endeavor to make the experience delightful for customers by offering low price or frequent discounts, they still end up having customers who are unhappy and have complaints. What are the missing elements of customer service that lead to customers feeling frustrated? The reasons for frustration are many; having an unresponsive attitude, delayed … Continue reading A Look at Reasons for Customer Frustration

Devising Questions for Interactive Customer Feedback

Usman Ghani (November 25, 2015)

In order to provide exemplary customer service, it is vital to get actionable feedback from customers. However, gathering feedback can turn out to be a difficult endeavor for businesses, since customers are not interested in answering boring and lengthy questions that take too much time to answer. The most conventional questions such as “Are you … Continue reading Devising Questions for Interactive Customer Feedback

4 Basics for Delivering Great Customer Service

Usman Ghani (November 23, 2015)

Customers are the essence of every business. Keeping this in mind, companies should endeavor to provide them with quality customer service because failing to do so is an open invitation for the competition to win them over. It is important to put the needs of customers ahead of everything else by delivering great customer experience. … Continue reading 4 Basics for Delivering Great Customer Service

5 Ways to Ensure Improved Mobile Customer Experience

Usman Ghani (November 17, 2015)

The internet revolution has paved the way for a myriad of communication channels for customers and businesses. Instead of just using Desktop PCs and Laptops, people have now started using mobile phones and handheld tablets to gather, consume, and perpetuate information. According to the Pew Research Center, there are almost as many mobile phone subscriptions … Continue reading 5 Ways to Ensure Improved Mobile Customer Experience

5 Ways to Minimize Customer Struggles

Usman Ghani (November 16, 2015)

While every business strives to offer its customers a pleasant and memorable experience, there are always scenarios where customers have to face service issues, whether it is long service wait time, website navigation problems or rigid return policies, customers find themselves struggling with one thing or the other. Unhappy or annoyed customers will vent their … Continue reading 5 Ways to Minimize Customer Struggles

4 Ways to Make Customer Experience Less Mechanized and More Human

Usman Ghani (November 13, 2015)

Over the past few years, there has been a rise in automated answering machines, kiosks and other technological advanced tools. All these systems and tools have been introduced in order to enhance the efficiency in delivery of services across different industries. Although, these measures have helped companies save millions of dollars in human resource costs, … Continue reading 4 Ways to Make Customer Experience Less Mechanized and More Human

3 Simple Ways for Daycare Centres to Improve Customer Satisfaction

Usman Ghani (November 12, 2015)

The need for quality customer service is vital in order to successfully run any business. When it comes to parents, they want the very best for their children. Keeping this in mind, the customer experience delivered by daycare centres must be strongly focused upon. The experience delivered also has to be a fairly personalized one … Continue reading 3 Simple Ways for Daycare Centres to Improve Customer Satisfaction

3 Customer Service Essentials for Startups

Usman Ghani (November 10, 2015)

For startup businesses, it is instrumental to get a dynamic and responsive customer service setup right from the beginning. Customer Service is at the core of developing a strong relationship between a business and its customers. Therefore, customer service is essential for any business which wants to create a loyal following of customers, and pull … Continue reading 3 Customer Service Essentials for Startups

5 Essentials of Customer Experience Management

Usman Ghani (November 9, 2015)

There are times when your customers complain of delayed service, miscommunication, no one taking responsibility for a mistake or long wait time for getting their issues resolved. Customer experience management is vital for planning and organizing the things that count for a pleasant customer experience. It will help you in understanding your customers’ expectations and … Continue reading 5 Essentials of Customer Experience Management

How Online Retailers Can Optimize Recommendations for Customers

Usman Ghani (November 6, 2015)

A recent study conducted by ‘Barilliance’, revealed that 31% of e-commerce websites’ revenues were generated through personalized product recommendations. The study took into account more than 300 e-commerce websites from around the world. Moreover, the conversion rate for customers who clicked on the recommended products was estimated to be 5.5 times higher than the conversion … Continue reading How Online Retailers Can Optimize Recommendations for Customers