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Customer Service Lessons from Leading Entrepreneurs

Usman Ghani (December 22, 2015)

Richard Branson, founder of the Virgin Group, has built around 400 companies in different industries while simultaneously establishing the gold standard for customer service throughout his career. One of the core values at Microsoft, the revolutionary company co-founded by Bill Gates, is to have ‘’passion for customers’’. Steve Jobs, co-founder of Apple Inc. continuously advocated … Continue reading Customer Service Lessons from Leading Entrepreneurs

5 Tips for Small Businesses to Offer Stellar Customer Service

Usman Ghani (December 21, 2015)

Great customer service is more than just greeting customers with a smile and serving them quickly. It involves creating the “wow” impact for your customers. The key to success for a small business is to offer exemplary customer service which keeps bringing customers back to you. Understanding the needs of customers, making them feel valued … Continue reading 5 Tips for Small Businesses to Offer Stellar Customer Service

5 Ways to Optimize Retail Customer Experience

Usman Ghani (December 21, 2015)

The popularity of online retail avenues has drastically changed the way customers look at retail customer service and how companies need to go about delivering an experience that is in line with customers’ expectations. It is important for retailers to take into consideration a holistic perspective when designing a strategy for delivering optimal customer experience. … Continue reading 5 Ways to Optimize Retail Customer Experience

5 Tips for Managing Customer Grievances

Usman Ghani (December 17, 2015)

At some point, all businesses will have to deal with customers who are dissatisfied with something or the other. It can be a real challenge to not only fix this grievance but also provide the kind of customer support which leaves them satisfied and makes them want to keep doing business with you. Keeping this … Continue reading 5 Tips for Managing Customer Grievances

How to Offer Unique Customer Service Solutions

Usman Ghani (December 15, 2015)

Companies need to constantly innovate and improvise in order to offer better service to their customers. The success or failure of a company depends on how well customers are treated and what their perception is about the company. This is why it is essential to upgrade, enhance and at times completely revamp customer service standards … Continue reading How to Offer Unique Customer Service Solutions

How Bending the Rules can Help You with Customer Retention

Usman Ghani (December 14, 2015)

While rules and policies are made for streamlining business processes, some rigid rules leading to long service wait time and bad service can strain customer-brand relationships. Therefore, as businesses endeavor to retain customers, the prime focus should be towards changing or bending the rules or procedures that are roadblocks to satisfactory customer service. Policies that … Continue reading How Bending the Rules can Help You with Customer Retention

4 Reasons Why Listening to the Voice of Customers Is Important

Usman Ghani (December 9, 2015)

Given that customers have high expectations from companies particularly in an era where they have a wide range of options to choose from, pleasing them takes more than just great products and services. Collecting customer feedback regarding your products and services is of paramount importance because your business learns and grows by knowing what matters … Continue reading 4 Reasons Why Listening to the Voice of Customers Is Important

5 Essential Qualities of Frontline Retail CSRs

Usman Ghani (December 8, 2015)

For retail stores, a decisive factor for success or failure is the way their staff interacts with customers. Frontline retail CSRs play a significant role in customer engagement, therefore, it is imperative for retail stores to hire people who have the right kind of attitude and skills for the job. A retail employee who doesn’t … Continue reading 5 Essential Qualities of Frontline Retail CSRs

Tips for Event Management Companies to Provide Great Customer Service

Usman Ghani (December 7, 2015)

Providing great service is an essential component of organizing a successful event. When arranging an event, companies can make customers happy by anticipating their needs and offering them service which goes beyond their expectations before and after the event takes place. Maintaining a high standard of customer service is particularly important for an event management … Continue reading Tips for Event Management Companies to Provide Great Customer Service

4 Aspects to Keep in Mind When Greeting Customers at Your Retail Store

Usman Ghani (December 2, 2015)

Greeting customers in the best possible manner creates the right first impression and is the first step towards making a sale. It is essential that the staff at your retail store properly welcomes and greets customers because a happy customer is more likely to not only buy more but will return for future purchases. Greeting … Continue reading 4 Aspects to Keep in Mind When Greeting Customers at Your Retail Store