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5 Habits of Highly Effective Customer Service Representatives

Usman Ghani (May 16, 2017)

No matter how good your product is or how talented your employees are, a major element that customers remember is the experience they have when interacting with a representative from your business. Your customer service representatives are the face of your organization hence it is imperative that the support they provide is impeccable. So who … Continue reading 5 Habits of Highly Effective Customer Service Representatives

Do You Have What It Takes To Be A Super Support Agent?

Usman Ghani (May 8, 2017)

In every customer support team, there are some agents who stand out in every aspect as they understand how to meet and exceed customer expectations, needs and demands. These individuals may be termed as ‘super-agents’. Their expertise includes extensive knowledge of the products/services of their business as well as enhanced soft skills that help them … Continue reading Do You Have What It Takes To Be A Super Support Agent?

3 Simple Ways to Keep Your Customers Coming Back

Usman Ghani (April 24, 2017)

Customer retention is one of the biggest challenges faced by businesses when so many choices are readily available to consumers. They may engage with you once, buy from you but then abandon your business for a competitor for one reason or another. So how do you retain them? How do you keep them coming back? … Continue reading 3 Simple Ways to Keep Your Customers Coming Back

How to Offer Great Customer Service on a Budget

Usman Ghani (April 11, 2017)

Research suggests that for customers of today, effective client care and positive consumer experiences are a decisive factor in staying loyal to a business. If you are a startup or a small business, how do you manage to offer great service without having a large budget? One of the most important elements is to focus … Continue reading How to Offer Great Customer Service on a Budget

Handling a Customer Service Nightmare

Usman Ghani (April 5, 2017)

Customer service excellence is the ultimate goal customer service representatives of any organization, conglomerate or startup, aim to accomplish. In a perfectly logical world, every interaction could be made impeccable with just the right formula. However, this is impossible since humans can be complicated and unpredictable. It has been recurrently proven that people tend to … Continue reading Handling a Customer Service Nightmare

5 Tips on Offering Effective Customer Service to Millennials

Usman Ghani (March 22, 2017)

Millennials today have stronger purchasing power than before and businesses are looking to devise strategies to attract and engage this tech-savvy generation. With the internet being at the core of their daily lives, Millennials have mastered the skill of communicating through email, texting, social media and apps. They expect companies to be available to them … Continue reading 5 Tips on Offering Effective Customer Service to Millennials

6 Ways Online Businesses Can Measure Customer Service Quality

Usman Ghani (February 16, 2017)

Many businesses claim to provide exceptional customer service. How is their claim verified? The answer can be deduced from various ways that are deployed to gauge the quality of client support being offered. For online businesses, customer care can be quantified and quality-assured by means of feedback, service scoring tests, monitoring social media, analyzing data … Continue reading 6 Ways Online Businesses Can Measure Customer Service Quality

Customer Support Trends & Expectations for 2017

Usman Ghani (February 9, 2017)

2016 was a year of technological advancement in terms of the way customer service is delivered. As customers become more tech savvy with every passing day, their expectations and demands from businesses also continue to grow. With the continuing investment in AI, smart devices and big data, this year will take forward the trends in … Continue reading Customer Support Trends & Expectations for 2017

5 Tips for Offering Efficient Customer Support Online

Usman Ghani (February 7, 2017)

The increase in varying platforms used to engage and interact with customers has led companies to expand their customer service offerings. The evolution of technology’s role in providing service has changed the way customers look at support offered by companies, resulting in higher demand for instant and around the clock service. Companies can no longer … Continue reading 5 Tips for Offering Efficient Customer Support Online

4 Ways to Enhance Customer Happiness

Usman Ghani (January 26, 2017)

For businesses, making sure customers are happy is an important step towards gaining customer loyalty. Happy customers not only buy your products but also suggest them to their social circle and eventually turn into your brand advocates. When a customer buys something from you, he/she not only expects product quality but also an extraordinary overall … Continue reading 4 Ways to Enhance Customer Happiness