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Tips on Training Employees to Make Smarter Customer Service Decisions

Usman Ghani (March 22, 2016)

Customer service employees are often faced with the most challenging scenarios of dealing with angry customers, who are always asking for urgent solutions. While the problem may be solved eventually, it is the experience at the moment of interaction that is given the most importance by the customer and used as a benchmark to measure … Continue reading Tips on Training Employees to Make Smarter Customer Service Decisions

Are You Making These 5 Customer Support Mistakes?

Usman Ghani (March 21, 2016)

Providing exemplary customer support can turn out to be a challenging task if you stick to conventional processes and fail to adopt a proactive approach for serving customers. Seamless customer support is one of the decisive factors for building lasting customer relationships, however, many businesses ignore its significance and end up losing customers. One common … Continue reading Are You Making These 5 Customer Support Mistakes?

Performance Management for Customer Service Employees

Usman Ghani (March 18, 2016)

Performance Management is a process through which a company consolidates goal setting and measures the performance in terms of metrics. It allows the company to appraise the performance of its employees and managers and ensure that their role supports the overall strategic aims of the company. From a customer service perspective, performance management covers the … Continue reading Performance Management for Customer Service Employees

Fresh Customer Service Ideas for Your Big Breakthrough

Usman Ghani (March 16, 2016)

Are you looking for a big breakthrough for your business? In order to accomplish this, the widely celebrated and relied on out-of-the-box thinking is essential. While conventional customer service ideas safeguard loyalty of customers, they are nonetheless techniques used by every single business out there, and so your edge lies in using fresh customer service … Continue reading Fresh Customer Service Ideas for Your Big Breakthrough

5 Great Interview Questions to Hire the Perfect CSR

Usman Ghani (March 15, 2016)

Hiring the perfect CSR is not an easy task by any means. Organizations have to put in a lot of effort in selecting the right candidates for this position, since candidates with the right skills need to be hired who can deal with different kinds of customers. It is thus essential to figure out important … Continue reading 5 Great Interview Questions to Hire the Perfect CSR

5 Tips for Delivering Great Customer Service over the Phone

Usman Ghani (March 14, 2016)

Telephone is one of the most widely used tools in customer communication. Businesses receive several customer calls every day in the form of queries or complaints. The way these calls are handled can impact your brand image and customer relationships. Offering excellent customer service over the phone requires competence. The first impression counts, greeting your … Continue reading 5 Tips for Delivering Great Customer Service over the Phone

3 Tips for Creating Consistent Customer Experiences

Usman Ghani (March 11, 2016)

In order to ensure that customers keep coming back to you and spread positive word about your business, your organization needs to deliver a consistent service experience. Consistency builds trust, leads to increased customer satisfaction and long term loyalty from customers. The first step towards being consistent is evaluating the customer journey and understanding what … Continue reading 3 Tips for Creating Consistent Customer Experiences

5 Benefits of Customer Service Training

Usman Ghani (March 9, 2016)

A company’s ability to deliver quality customer service experience hinges upon how well-trained, qualified and experienced its customer service staff is. In order to develop and maintain effective customer service teams, it is important to adequately train and educate the workforce. There are several ways through which companies can go about training their customer service … Continue reading 5 Benefits of Customer Service Training

5 Basic Tips for Frontline Staff to Deal with Irate Customers

Usman Ghani (March 7, 2016)

Frontline staff encounter difficult customer service situations every day, the most challenging of which is handling irate customers. Some of these angry customers vent out their anger by yelling and threatening your frontline staff. In such critical situations, staying calm and setting things right can be a tough task. While dealing with angry customers in … Continue reading 5 Basic Tips for Frontline Staff to Deal with Irate Customers

The Essentials of a Perfect Customer Loyalty Program

Usman Ghani (March 3, 2016)

What intrigues your customers? How can they be inspired to become loyal brand advocates who keep on purchasing from you? What will make them recommend you to others? These are some of the questions every thriving business should not only be able to answer but also accomplish. One way to do this is by having … Continue reading The Essentials of a Perfect Customer Loyalty Program