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What Matters Most to Your Customers

Usman Ghani (May 13, 2016)

For any business wishing to succeed, identifying and understanding what customers want is essential before initiating a sales and marketing strategy. Most businesses stress upon the existence of a customer-centric approach within their organizations. However, there is a wide range of customer needs that must be addressed in order to ensure complete customer-centricity. Every organization … Continue reading What Matters Most to Your Customers

Using Design Thinking To Enhance Customer Service Experience

Usman Ghani (May 12, 2016)

Design thinking is a concept that enables business leaders to organize and structure the creative process effectively. Design thinking involves solution based thinking by using creativity and adopting a methodological approach. Design thinking is extremely useful for new product/service design and generation of new ideas for problem solving. There is a drastic shift in organizations … Continue reading Using Design Thinking To Enhance Customer Service Experience

5 Valuable Tips on Winning Customers for Life

Usman Ghani (May 10, 2016)

Every business strives to create lasting customer relationships, however if you want to win customers for life, you need to be dedicated towards addressing customers’ needs in every possible way. If you want your customers to keep coming back to you, focus on providing exemplary service. Giving priority to preferences and expectations of your customers … Continue reading 5 Valuable Tips on Winning Customers for Life

4 Customer Service Essentials for Call Centers

Faisal Jaswal (May 5, 2016)

The importance of call centers cannot be stressed enough. Call centers are the first line of contact with customers for many companies – depending on its function, either as a telemarketing call center, product order helpline, or after sales service and support center where it usually works as the clean-up crew. It is fundamental that … Continue reading 4 Customer Service Essentials for Call Centers

5 Fresh Ideas to Redefine Your Customer Experience

Usman Ghani (May 4, 2016)

If you want a strong customer base, you need to constantly adopt new and unique strategies to innovate your customer experience. Analyze the customer journey and see what kind of experience you are giving to your customers at various touch points. You can identify the loopholes and bring effective changes to enhance your customer satisfaction … Continue reading 5 Fresh Ideas to Redefine Your Customer Experience

5 Basic Skills Every Customer Service Trainer Should Have

Usman Ghani (April 29, 2016)

Investing in customer service training has become an essential need for companies today. Many businesses invest in dedicated in-house trainers to coach their staff while others hire experts in their specific field to conduct sessions for their employees. Whether a training is outsourced or conducted by your own internal training department, who is the perfect … Continue reading 5 Basic Skills Every Customer Service Trainer Should Have

Customer Service Trends for 2020

Usman Ghani (April 28, 2016)

Increasingly digitalized interactions between brands and customers continue to change customer service expectations and the way that companies engage with customers. Not only will the trend of online shopping continue to grow in the coming years, companies will have to integrate technology in their customer service and sales processes. Similarly, social media will continue to … Continue reading Customer Service Trends for 2020

Why It is Important to Make an Exception for Your Customers

Usman Ghani (April 26, 2016)

There are scenarios where customers come for a product exchange or refund but have lost the purchase receipt. What is the best way to deal with such customers? Many businesses ignore the significance of providing exceptional customer service and end up losing customers to their competitors. Going beyond the expectations of your customers will win … Continue reading Why It is Important to Make an Exception for Your Customers

Recalibrating Digital Customer Service

Usman Ghani (April 25, 2016)

Digital advancements have changed the way people shop and also their customer service expectations from companies. With a complete revamp in digital economy in terms of how transactions are conducted over the internet, customer service benchmarks have to change to meet the needs of the modern customer. A study by Steven Van Belleghem, titled ‘The … Continue reading Recalibrating Digital Customer Service

3 Simple Ways to Serve Non-Tech Savvy Customers

Usman Ghani (April 21, 2016)

Despite growing digitalization, there are still many customers who are not that tech savvy and need customer support agents to help them out and communicate in a simple manner. According to econsultancy, 83% of consumers require some degree of customer support while making an online purchase. In order to cater to such customers, your business … Continue reading 3 Simple Ways to Serve Non-Tech Savvy Customers