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International Bank of Qatar Wins Best Customer Service Award

(June 5, 2014)

International Bank of Qatar (IBQ) has been awarded Best Customer Service Award for the fifth year at the annual Banker Middle East Industry Awards 2014 event organized in Dubai Emirates Towers. The award recognizes IBQ’s efforts to introduce new technologies, offer value added products, human capital and raising customer service standards to a higher level … Continue reading International Bank of Qatar Wins Best Customer Service Award

UAE Banks Federation Launches Mobile Wallet

(June 5, 2014)

The implementation of Mobile Wallet was formally launched by UAE Banks Federation on Wednesday. The payment solution, originally unveiled earlier this year, has been developed by nine special committee members belonging to various banks. In extension of Dubai Government’s Smart Initiative, 90 services have been identified which will require digital payment solutions. The interface built … Continue reading UAE Banks Federation Launches Mobile Wallet

Capitalizing on Big Data to Leverage Customer Service

(June 4, 2014)

What is big data anyway and why should companies really care? Data is created in a number of ways. Customers are interacting through smartphones, making purchases, carrying out online transactions, engaging on social media, and doing countless other things which generates data of great value to companies. These smaller interactions when carefully converged and correlated … Continue reading Capitalizing on Big Data to Leverage Customer Service

RERA Warns Brokers Against Cold Calling Customers

(June 4, 2014)

An official notice has been issued by Real Estate Regulatory Agency (RERA) of the Dubai Land Department to real estate offices not to engage in direct telemarketing campaigns. The announcement was made in response to rising number of complaints submitted by the customers to the government body that they were continuously being persuaded by unsolicited … Continue reading RERA Warns Brokers Against Cold Calling Customers

Best Practices Exhibited by Empower in First Customer Workshop

(June 2, 2014)

Empower, a leading district cooling service provider, recently organized a customer workshop in Dubai unveiling benchmarks, industry trends and operational features for the cooling sector. The main purpose of organizing this workshop was to improve quality and level of interaction between Empower and its customers living in Jumeirah Lake Towers (JLT), Palm Jumeirah, Ibn Battuta … Continue reading Best Practices Exhibited by Empower in First Customer Workshop