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Customer Lifetime Value – Concept and Application

(July 11, 2014)

What is Customer Lifetime Value? Customer Lifetime Value (CLV) is the value that a company derives from a customer during the “Time” a customer does business with the company (where Time = total time when customer purchased product or service from the company), calculated at present time (adjusting time value for money). This definition is … Continue reading Customer Lifetime Value – Concept and Application

New App Added by DEWA to Get Services 24/7 at Any Place

(July 7, 2014)

A new app has been launched by DEWA (Dubai Electricity and Water Authority) for Samsung Galaxy Gear 2 Watches. This new app offers a variety of services and features. The introduction of this app further reaffirms the commitment of DEWA to provide quality services to its customers. This new app will benefit DEWA customers by … Continue reading New App Added by DEWA to Get Services 24/7 at Any Place

Dubai Islamic Bank to Enhance Customer Service via “Smart Bank”

(July 7, 2014)

The “Smart Bank” initiative has been launched by Dubai Islamic Bank. The introduction of this new initiative is in alignment with the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum’s, Vice-President and Prime Minister of the UAE and Ruler of Dubai for smart governance. The main aim of introducing “Smart Bank” is to … Continue reading Dubai Islamic Bank to Enhance Customer Service via “Smart Bank”

Customer Service Best Practices for Airline Industry

(July 4, 2014)

In this highly competitive era for the airline industry where one event can trigger oil price hike and send the profit margins tumbling down the drain, the level of efforts required in order to not only survive but thrive are a lot higher. There are many factors that have to be considered to make an … Continue reading Customer Service Best Practices for Airline Industry

53% Reduction in Enquiry Calls Reported at Emirates Identity Authority

(July 3, 2014)

There has been a significant drop reported in the number of customer enquiry calls by Emirates Identity Authority during the first half of 2014 in comparison with 2013. The number of calls received during the first half of 2014 amounted to 392,000 calls from 837,000 in 2013. The response rate for the calls received was … Continue reading 53% Reduction in Enquiry Calls Reported at Emirates Identity Authority