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Tips to Devise an Effective Customer Experience Management Plan

(November 17, 2016)

Excelling at offering better customer experience is vital for retaining clients and building good brand repute. A successful client experience program needs proper planning and there might be several challenges that you face while doing so. Start off by inculcating a client-centric approach throughout your organization, make it mandatory for everyone in your company to … Continue reading Tips to Devise an Effective Customer Experience Management Plan

voice-activated atm for visually impaired

(November 15, 2016)

Abu Dhabi Islamic Bank (ADIB) one of the leading banks in UAE has partnered with NCR Corporation, a leading company in omni-channel solutions to provide voice-activation technology on its ATM machines across UAE.

How to Restore Lost Customer Confidence

(November 14, 2016)

Regardless of the care and caution you ensure when it comes to serving customers, complaints and issues are inevitable. There will always be some customers who are unhappy with your product or service. The question is how to restore their confidence in your business? What measures should you take that will ensure you win them … Continue reading How to Restore Lost Customer Confidence

DED LAUNCHES ‘DRIVE-THROUGH’ SERVICE

(November 9, 2016)

The Department of Economic Development (DED) has launched a drive-through service at TAAJEEL Centre for business registrations and licensing in government departments to ensure better customer experience and timely service in UAE.

Essentials of an Effective Customer Satisfaction Strategy

(November 8, 2016)

Setting your goals for customer satisfaction would help focus your efforts in the right direction. Devising a strategy that is based on creating a satisfactory service experience would help you build a strong and loyal customer base. Happy and contented clients spread positive word about a business and hence it is important to exceed their … Continue reading Essentials of an Effective Customer Satisfaction Strategy