DED LAUNCHES ‘DRIVE-THROUGH’ SERVICE
Aymen Mazhar (November 9, 2016)
The Department of Economic Development (DED) has launched a drive-through service at TAAJEEL Centre for business registrations and licensing in government departments to ensure better customer experience and timely service in UAE.
The Drive-Through service is an initiative to ensure instant, effective and trouble-free customer service, specifically with the help of efficient online communication channels, through which the centre can immediately contact customers with information required for the procedures.
Business license holders in Dubai are being offered three options by the Drive-Through service; the option of downloading the “TAAJEEL” app on their smartphones and getting in touch online, calling the official toll-free hotline, or via email. After they have done this, the centre lets them know about the documents required. Customers can then just drive-through the centre and provide necessary papers, and the centre will get in touch with them as soon as the process is completed. Customers will receive a confirmation SMS, and the documents will be delivered to the given address, saving them time, effort, and improving the overall experience.
Sami Al Qamzi, the Director General of DED stated that the Drive-through service is designed to be the first of its kind in the region and such state-of-the-art information and communications technology will be used in the near future as well to introduce more solutions to improve customer service experience.