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FRiENDi Mobile Introduces E-channel Payment

(January 12, 2015)

FRiENDi mobile has established itself as Oman’s 3rd biggest mobile service provider through proactively adopting to the changing needs of customers in the region. The telecommunication giant has partnered with Bank Dhofar, which will enable customers to charge their mobile phones through all E-channels. The partnership will allow customers to use Bank Dhofar E-channels to charge their … Continue reading FRiENDi Mobile Introduces E-channel Payment

Zain Sponsors Traffic App Designed for Improving Road Experience

(January 9, 2015)

Zain, a leading Telecommunication Company in Kuwait, has announced a sponsorship deal for ‘Wasalny’, a mobile application designed to provide traffic updates. The application aims to improve road experience for commuters. The new app is an innovative initiative that will add to the information and communication technologies sector by facilitating smartphone users, in addition to … Continue reading Zain Sponsors Traffic App Designed for Improving Road Experience

How to Handle Customer Complaints

(January 9, 2015)

Despite the fact that most companies work towards delivering great service and satisfactory experiences to their customers, they still end up making mistakes or glitches which customers are not happy with. However, the damage can be controlled if there is an effective complaint management system in place and the customer is handled carefully, and reassured … Continue reading How to Handle Customer Complaints

RTA Conducts Study About Customer Service Trends

(January 8, 2015)

RTA and the renowned Global Consultancy Firm EY have collaborated and conducted a study to gain insights into the modern trends of customer service industry. RTA aims to use the result of this study to align its practices with recent modern trends. Ahmed Mahboob, Director of RTA’s Customers Service, said that the study will help … Continue reading RTA Conducts Study About Customer Service Trends

Mobily Introduces 4G Roaming Services for Customers in 35 Countries

(January 8, 2015)

Mobily has announced the availability of 4G LTE roaming for its customers in 35 countries through popular telecommunications operators in the world. Some of the countries where 4G LTE will be available are UAE, Qatar, Kuwait, Bahrain, USA, UK, Australia, France, Switzerland, Germany, Italy, Spain, Netherlands, Belgium, Greece, China, Canada, Hong Kong, Indonesia, South Korea, … Continue reading Mobily Introduces 4G Roaming Services for Customers in 35 Countries