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4th Customer Experience Management Summit

(January 28, 2015)

The 4th Customer Experience Management in Telecoms Middle East is taking place from 12-14 April 2015 in Dubai, UAE. The summit presents an opportunity to learn how you can drive the maximum commercial value from your CEM investments.

How Businesses Can Effectively Enhance Customer Value

(January 28, 2015)

Customer Value can be defined as the satisfaction a consumer feels after purchasing a product or service which is measured in terms of what the customer has to give up in order to acquire the said product or service. The customer value created can be determined using two main criteria: Repeat Sales and Customer Loyalty. … Continue reading How Businesses Can Effectively Enhance Customer Value

Storm Impacts Emirates and Etihad Flights

(January 27, 2015)

The disturbed weather conditions due to the snowstorm in USA has led airlines to reschedule flights and accommodate customers on the upcoming flights. Emirates and Etihad flights have been delayed for their departure to New York due to the snowstorm on 26th and 27th January. Customers have been requested to check their flight status and … Continue reading Storm Impacts Emirates and Etihad Flights

Customers Can Now Pay Visa Fees through Smartphone App

(January 27, 2015)

UAE Ministry of Interior has introduced a new electronic service which will allow customers to pay the financial documents and health insurance fees through smartphone application. The new service will enable customers to pay for long term, short term and domestic workers’ visit visas fees without having to visit the related centers. The Ministry of … Continue reading Customers Can Now Pay Visa Fees through Smartphone App

Etisalat to Allow Data Gifting for Customers

(January 26, 2015)

Etisalat continuing with the tradition of innovation, launched a new service that will allow customers to gift mobile data packages to their families and friends. Additionally, customers will be awarded 10 percent bonus data for every package they gift. For example, if a customer gifts 1GB package, 100MB data will be awarded free of cost. … Continue reading Etisalat to Allow Data Gifting for Customers