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How Understanding Cultural Contexts Can Help You With Customer Satisfaction

(April 21, 2015)

Without incorporating the concept of cultural diversity in your customer service strategy, you would not be able to win the hearts of a global audience. Getting well-acquainted with the cultural differences and developing a customer service approach accordingly would not only earn you a competitive edge but will also prove effective in enhancing customer satisfaction. … Continue reading How Understanding Cultural Contexts Can Help You With Customer Satisfaction

Ooredoo Offers Improved ‘MyAccount’ Service to Business Customers

(April 20, 2015)

‘MyAccount’ services revamped to enhance service experience for business customers in Oman. In an attempt to create a better experience for business customers, Ooredoo has upgraded its ‘MyAccount’ self-service. The revamped portal comes with several new and enhanced features, offering customers more control. The new portal offers flexibility and empowers customers to control their plan … Continue reading Ooredoo Offers Improved ‘MyAccount’ Service to Business Customers

5 Ways to Enhance Service Delivery at Drive- through Restaurants

(April 17, 2015)

Drive- through is one of the most popular services offered by fast food restaurants. Customers primarily use drive-through services because it helps them save time and adds to their convenience, since they don’t have to park and get out of their vehicles in order to get food. Below is a list of expectations customers might … Continue reading 5 Ways to Enhance Service Delivery at Drive- through Restaurants

DEWA Offers Smart Services to Commercial Customers

(April 15, 2015)

Commercial Customers of DEWA can now carry out their transactions only via DEWA’s website and Smart Application. Following the strategy of converting all its services into smart services to save time and effort of customers, Dubai Electricity and Water Authority (DEWA) has started offering all its services to commercial customers via its smart app and … Continue reading DEWA Offers Smart Services to Commercial Customers

5 Simple Tips for Small Businesses to Enhance Customer Retention

(April 15, 2015)

One of the decisive factors for the success of a small business is customer retention. In the competitive business world, getting repeat customers is quite challenging, especially for small businesses. However, having limited resources does not mean that you cannot build a strong lasting relationship with the customers. All it takes is a smart strategy … Continue reading 5 Simple Tips for Small Businesses to Enhance Customer Retention