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Ajman Police Sets Up Self-Service Machine to Assess Customer Happiness

(April 27, 2015)

Plans of introducing 12 Self-Service machines across the Emirate for customers. City Centre Ajman welcomes the first of its kind self-service machine, which will help Ajman Police assess the customer satisfaction levels. Ajman police plans to set-up 12 more machines in various shopping malls in Ajman. The machines will enable customers to benefit from an … Continue reading Ajman Police Sets Up Self-Service Machine to Assess Customer Happiness

Tips for Creating Responsive Customer Surveys

(April 27, 2015)

Most of us find it a hassle to fill in customer surveys. Though we might love the products and customer service offered at a particular mall or restaurant, we feel reluctant to rate these because of the stereotypical questions and the time taken up by surveys. This is a chronic issue with customer surveys that … Continue reading Tips for Creating Responsive Customer Surveys

RTA’s Customer Service Centers Process Record Number of Transactions

(April 23, 2015)

The Roads and Transport Authority has recorded an increase in the total number of transactions processed for customers in 2014. Customer wait time also reduced. The Roads and Transport Authority (RTA) revealed that its customer service centers processed 640,386 transactions last year which include licensing transactions of various types, NOCs, parking services and commercial licensing … Continue reading RTA’s Customer Service Centers Process Record Number of Transactions

How Poor HR Policies Can Impact a Company and Its Customer Service

(April 22, 2015)

Human Resource (HR) policy plays a vital role in the success of any business. Since HR oversees a wide range of administrative functions, which includes salaries, hiring of employees, benefits and much more. Therefore, human resource department is required to formulate policies that can enable businesses to smoothly operate their functions. A failure in this … Continue reading How Poor HR Policies Can Impact a Company and Its Customer Service

Emirates ID Website to Add More Languages for Customer Convenience

(April 21, 2015)

Emirates Identity Authority has announced that it will be adding five more languages – Malayalam, Urdu, Tagalog, Russian and Mandarin for giving out all procedural information on the authority’s website. Previously, the website offered its services only in Arabic and English to customers. The addition of new languages will add to the convenience and improve … Continue reading Emirates ID Website to Add More Languages for Customer Convenience