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Mobily’s Partnership With Accenture Promises to Enhance Customer Experience

(May 27, 2015)

Mobily customers in Saudi Arabia will benefit from the agreement with Accenture as it will speed the service delivery. Etihad Etisalat (Mobily) in an announcement revealed that it has signed a SR180 million ($48 million), three-year contract with Accenture. The partnership will help speed up delivery and enrich customer experience for all Mobily subscribers in … Continue reading Mobily’s Partnership With Accenture Promises to Enhance Customer Experience

5 Strategies for Ecommerce Businesses to Improve Customer Experience

(May 26, 2015)

In the last couple of years, internet has become an integral part of our lifestyles. Likewise, with the availability of cheap computing technology, the popularity of e-shopping and e-commerce websites has also risen. Thousands of B2C and B2B e-commerce websites have spurred up, with a global market of millions to target. ‘Statista’ reveals that Amazon … Continue reading 5 Strategies for Ecommerce Businesses to Improve Customer Experience

Zain KSA Reduces Call Rates for Customers

(May 26, 2015)

Zain KSA, a leading Telecom company, has introduced a streamlined billing scheme for all its customers. Zain KSA customers will be charged a unified flat rate of 19 halalas per minute to all on-net and off-net destinations. This step comes as a result of a decision announced by the Communication and Information Technology Commission to … Continue reading Zain KSA Reduces Call Rates for Customers

6 Things All Customers Want

(May 25, 2015)

Excellent customer service starts with understanding and fulfilling the expectations of the customers. While every business strives to meet and exceed its customers’ expectations; identifying the customers’ needs and priorities may turn out to be a puzzling endeavor especially when you are catering to a diverse target audience. So what do your customers want and … Continue reading 6 Things All Customers Want

What Businesses Need to do When Customer Complaints Occur?

(May 21, 2015)

A customer complaint is an indication of a client’s displeasure regarding a product or service. Customer complaints often arise due to lack of communication on the corporation’s part, substandard or damaged commodities, additional expenses which were not originally conveyed to consumers or even late delivery of goods and services. Such factors result in failure to … Continue reading What Businesses Need to do When Customer Complaints Occur?