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Zain KSA and Huawei Collaborate to Launch LTE Advanced Network to Enhance Customer Experience

(June 24, 2015)

Zain KSA announced that it has launched the world’s first commercial LTE-Advanced (LTE-A) Carrier Aggregation network in Saudi Arabia, in collaboration with Chinese ICT solutions provider, Huawei. According to Zain, the new network is rolled out in two varying frequency bands, Band 1 and Band 3, which will double its capacity and enhance customer broadband … Continue reading Zain KSA and Huawei Collaborate to Launch LTE Advanced Network to Enhance Customer Experience

4 Tips for Telecom Companies to Improve Service Experience for Customers

(June 24, 2015)

For those in the Telecom business, customer service is a necessity. With the passage of time customers have become more demanding and technological advancements have raised their expectations. Customers today have a number of options and they don’t hesitate in switching services if a company is unable to live up to their expectations or is … Continue reading 4 Tips for Telecom Companies to Improve Service Experience for Customers

5 Simple Ways to Treat Your Customers Better

(June 23, 2015)

Happy customers are the key to success for any business. Customers who are satisfied will recommend the products and services of a company to other people. By providing them with remarkable service, a company can build customer loyalty and encourage clients to come back. You need to ask yourself how your business can treat customers … Continue reading 5 Simple Ways to Treat Your Customers Better

Are You Pushing Away Your Customers with these Common Business Blunders?

(June 22, 2015)

Have you ever thought that making your customers wait in a queue or giving them senseless explanations when they complain can make them switch from your company? Customers prefer an organization that values their needs and serves them promptly and proactively. Many businesses are pushing away their customers without realizing it. It doesn’t matter if … Continue reading Are You Pushing Away Your Customers with these Common Business Blunders?

Emirates Identity Authority Announces Ramadan Timings for Customer Service Centres

(June 19, 2015)

The new time schedule will be followed across all centres. The Emirates Identity Authority announced the new timings for Ramadan for its headquarters and customer service centres across the region. Work timings will start between 9 am to 10 am and will end between 2 pm and 3 pm for the Head office in Abu … Continue reading Emirates Identity Authority Announces Ramadan Timings for Customer Service Centres