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Dewa’s Customer Suggestion Scheme Receives Accreditation

(May 26, 2014)

Dubai Electricity and Water Authority (Dewa) has been accredited with the prestigious ‘Gold Level’ award by ideasUK for its Customer Suggestion Scheme called eSuggest. MD and CEO of Dewa Mr. Saeed Mohammad Al Tayer spoke about Dewa’s efforts to improve its service, saying, “In line with the directives of His Highness Sheikh Mohammed Bin Rashid … Continue reading Dewa’s Customer Suggestion Scheme Receives Accreditation

RTA Ventures With Al Ansari Exchange to Offer Better Customer Service

(May 23, 2014)

A joint initiative has been launched by Roads and Transport Authority (RTA) and Al Ansari Exchange. Under the arrangement Al Ansari Exchange will collect RTA’s e-purse receipts. RTA launched e-purse service in 2013, offering a secure yet convenient way for payment of all transactions related to traffic fines, renewal fee for vehicle ownership and other … Continue reading RTA Ventures With Al Ansari Exchange to Offer Better Customer Service

UN Adopts Etisalat’s “Flous” To Pay Salaries on Mobile

(May 23, 2014)

The United Nations will be using the payment solution by Etisalat called “Flous” to pay the staff its salaries in Togo, Africa. This will enable customers in Togo to easily receive their pays through this secure mobile commerce system. Etisalat announced that The United Nations’ Population Fund Agency (PLAN) will be sending over 6,000 agents … Continue reading UN Adopts Etisalat’s “Flous” To Pay Salaries on Mobile

Customers of Big Bus in Dubai to Have Improved Services

(May 23, 2014)

The Big Bus Tour Company and the Road and Transport Authority (RTA) have collaborated to improve the service quality offered by the tourism infrastructure of the city. Passengers of Big Bus in Dubai will soon be offered air conditioned bus shelters to improve their comfort and customer experience while they are waiting for the bus. … Continue reading Customers of Big Bus in Dubai to Have Improved Services

How Technology Can Help Improve Customer Service

(May 23, 2014)

As technology seeks to revamp anything and everything that comes its way, customer service, naturally, is no different. Technology is the modern Midas: everything it touches, turns to gold. Except that the modern gold is “somewhat” different from traditional gold: it is not yellow, shiny, and expensive; instead, it is easy, portable and ultra-accessible. Imagine … Continue reading How Technology Can Help Improve Customer Service