Usman Ghani (June 4, 2014)
CustomerService.ae will be participating in GITEX Technology week being held from 12-16 October this year at the Dubai World Trade Centre. The event is expected to attract more than 142,000 ICT professionals from over 150 countries. GITEX (Gulf Information Technology Exhibition) is an event held annually, where companies showcase new computing and electronic technologies. A … Continue reading CustomerService.ae to Participate in GITEX 2014
What is big data anyway and why should companies really care? Data is created in a number of ways. Customers are interacting through smartphones, making purchases, carrying out online transactions, engaging on social media, and doing countless other things which generates data of great value to companies. These smaller interactions when carefully converged and correlated … Continue reading Capitalizing on Big Data to Leverage Customer Service
Airport Council International has awarded Abu Dhabi International Airport for their quality service and customer satisfaction ratings. Abu Dhabi International Airport was awarded with the superior title of “Best Airport for the Middle East Region” by the Airports Council International (ACI) at the event in Seoul, South Korea. The award was based on the airports … Continue reading Abu Dhabi International Airport Given “Best Airport in the Middle East” Award
An official notice has been issued by Real Estate Regulatory Agency (RERA) of the Dubai Land Department to real estate offices not to engage in direct telemarketing campaigns. The announcement was made in response to rising number of complaints submitted by the customers to the government body that they were continuously being persuaded by unsolicited … Continue reading RERA Warns Brokers Against Cold Calling Customers
Usman Ghani (June 3, 2014)
Customers have had enough of mundane and conventional customer service that companies offer. Smiling, listening carefully and being responsive are skills that representatives of most companies have executed and mastered, leaving little room for them to impact a customer. In order to stand out from other providers and to win your customer’s loyalty, it requires … Continue reading How to Make Your Customer Feel Like A Rock Star?
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