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E-Labor Cards Introduced in UAE

(July 11, 2014)

In alignment with the vision of the UAE Government, electronic labor cards and contracts are now being introduced which would make paper contracts and plastic labor cards obsolete. The new electronic cards will be made available from July 13th 2014. The decision has been finalized by Ministry of Labor. Recently, a conference was organized in … Continue reading E-Labor Cards Introduced in UAE

Six New Routes to Be Introduced By Etihad in 2015

(July 11, 2014)

Etihad looking to increase its network depth and give customers more connections to select from. Etihad Airways has announced, that it will be introducing six new routes in the first half of 2015, giving its valuable customers more options to pick from. As per the airline, everyday flights will be launched to Madrid (Spain), Edinburgh … Continue reading Six New Routes to Be Introduced By Etihad in 2015

Customer Lifetime Value – Concept and Application

(July 11, 2014)

What is Customer Lifetime Value? Customer Lifetime Value (CLV) is the value that a company derives from a customer during the “Time” a customer does business with the company (where Time = total time when customer purchased product or service from the company), calculated at present time (adjusting time value for money). This definition is … Continue reading Customer Lifetime Value – Concept and Application

July 16th Deadline to Register Sim Cards in UAE

(July 10, 2014)

Customers of telecom providers Du and Etisalat need to register their sim cards before the deadline, or they will lose access to their phone numbers and mobile services. Etisalat and Du, will be deactivating all sim cards of users who have not re-registered their sim cards, with their relevant service providers. Last date for customers … Continue reading July 16th Deadline to Register Sim Cards in UAE

4 Traits to Look Out for in Customer Service Representatives

(July 9, 2014)

There is no doubt about the fact that the working environment, training, incentives, management etc. have a huge impact on the quality of customer service being delivered by the frontline staff. However, hiring the right kind of employees for customer service positions who have certain personality traits is the first step towards ensuring better service … Continue reading 4 Traits to Look Out for in Customer Service Representatives