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Long Hoses to Improve Customer Service at ENOC Service Stations

(July 24, 2014)

Emirates National Oil Company (ENOC) has introduced long fueling hoses with retractors on 16 of its high traffic service stations in Dubai which would significantly add to customer convenience. The idea behind this is to reduce the waiting time of the customers at the fuelling stations. Motorists will now be able to get their vehicles … Continue reading Long Hoses to Improve Customer Service at ENOC Service Stations

In Focus: Shep Hyken

(July 23, 2014)

In an exclusive interview to customerservice.ae Shep talks about his new book, the importance of customer service and its role in the growth of companies.

Nol Cards Expiry Deadline Approaching For Customers

(July 23, 2014)

Customers with Nol cards issued in August 2009 need to get new cards. Customer using Nol cards have been informed about the short time left for its expiry date. The Roads and Transport Authority (RTA) has announced that the Nol card holders should get their new cards made without delay. The Nol card is valid … Continue reading Nol Cards Expiry Deadline Approaching For Customers

Star Rating System Launched for Service Delivery Channels

(July 23, 2014)

Star Rating System has been launched for service delivery channels offered by Government of Dubai by Sheikh Hamdan bin Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council of Dubai. The main aim behind launching of this rating system is to improve the quality of services offered by the … Continue reading Star Rating System Launched for Service Delivery Channels

Abu Dhabi Airport Prepares For High Passenger Traffic

(July 22, 2014)

Developments at the Abu Dhabi International Airport made to improve efficiency and passenger management. The Abu Dhabi Airports company has announced that they are working on improving facilities and services at the airport, to enhance customer service and offer better customer experience. The increase in traffic of passengers travelling from the Abu Dhabi International Airport … Continue reading Abu Dhabi Airport Prepares For High Passenger Traffic