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Sohar Islamic, after the successful launch of SMS banking services, announced e-banking services for customers with the launch of its new Internet Banking Facility. The new service aims to enhance the customer experience as it offers flexibility and convenience. Customers will now be able to access banking services regardless of their location or time of … Continue reading Sohar Islamic Introduces Internet Banking for Customers

Social media websites have become an integral part in the lives of millions of consumers around the world. Nielsen’s 2012 Social Media Report revealed that more than 50% of US consumers actively use social media platforms to engage with various companies. Any business not utilizing social media channels risk losing out on exposure and direct … Continue reading How to Provide Better Customer Support through Social Media

Customer Service Representatives act as a link between the company and the customer. As these people are the first point of contact, they play an important role in representing the entire organization and creating an image about the company in the mind of the customer. From answering queries to providing directions to demonstrating product use, … Continue reading How CSR’s Can Make Conversations More Effective

Roads and Transport Authority (RTA) has announced new marine transit special offers and services for customers celebrating New Year’s Eve. RTA will be offering customers special packages for the Water Bus, Water Taxi, Dubai Ferry and Abra on the eve of the New Year so that they can enjoy a better view of the spectacular … Continue reading RTA Offers Exclusive Marine Transit Packages for New Year Celebrations

Passengers often face multiple problems due to lack of information delivered to them on time or for instance misplaced boarding passes at the airport. In order to improve customer experience and reduce the effort required from the customer’s end, companies should offer innovative Apps addressing these issues. Apps should be designed which assist passengers in … Continue reading 5 Ways to Enhance Airline Customer Service Through Apps