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DEWA’s Updated Smart App Brings More Liberty for Customers

(January 10, 2014)

Dubai electricity and water authority (DEWA) hopes to get feedback and suggestions on customer satisfaction in order to provide world class services to customers. Developing and adopting the most state-of-the-art solutions and applications that contribute to meeting the requirements and aspirations of customers, DEWA’s recently updated mobile phone application will now facilitate more citizens to … Continue reading DEWA’s Updated Smart App Brings More Liberty for Customers

Customer Experience and Service Can Now Be Entertaining and Fun For the UAE Customers

(January 9, 2014)

Companies are coming up with strategies to make customer service experience easy and enjoyable for the customers so they can grasp their attention and keep them engaged. Who said that customer service strategies have to be boring and technical? The trends of customer service are changing, which is impacting how customers now react to different … Continue reading Customer Experience and Service Can Now Be Entertaining and Fun For the UAE Customers

Customer Surveys and Feedback Leads to Revamp of UAE Bus Stations

(January 9, 2014)

Companies and organizations that keep customer satisfaction and feedback at the center of their goals climb up the growth and development ladder faster than their competition. It is essential to keep in view the opinions of the customer and how he or she would like to receive the service, thereby broadening the horizons of the … Continue reading Customer Surveys and Feedback Leads to Revamp of UAE Bus Stations

Customers in UAE Were Returned Money That Was Debited By Mistake

(January 7, 2014)

A technical glitch in connectivity left customers with money mistakenly debited from their bank accounts. Customers who lost money through technical errors on Saturday are being returned the amount by the banks. Customers instantly posted on social media websites about their money being returned. Khalid Majed, who is an Emirate NBD customer, tweeted that he … Continue reading Customers in UAE Were Returned Money That Was Debited By Mistake

Customer Effort Score: A Measure of Customer Retention

(January 7, 2014)

When we evaluate the level of client aggravation Customer effort is seen as one of the main causes of customer disappointment, irritation and disloyalty resulting in negative brand impact. Customer effort has seen a lot of spotlight since its discussion in the HBR Article, published in Harvard Business Review,” Stop Trying to Delight Your Customers”. … Continue reading Customer Effort Score: A Measure of Customer Retention