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Right & Wrong Words for Customer Service

(March 10, 2014)

How many times did you drive the customer’s blood pressure through the roof without realizing where you were going wrong? You spoke politely, tried to come up with the best possible solution but despite all your efforts, instead of calming down the customer, you angered him even more. Why did that happen? The answer is … Continue reading Right & Wrong Words for Customer Service

RTA Takes Initiative of Providing Child Safety Car Seats

(March 10, 2014)

Mothers of newborn babies are being made aware of the importance of car seats for babies to have a safe traveling experience. The Road and Transport Authority (RTA) joined by the Dubai Health Authority as part of the “Generations Safety is a Shared Responsibility” initiative provided child safety car seats for newborns at the Latifa … Continue reading RTA Takes Initiative of Providing Child Safety Car Seats

Traffic Fines in Dubai Can Soon Be Paid on the Spot

(March 10, 2014)

Traffic violators can simply pay their fines to the Dubai police using their credit cards through the e-devices owned by the officer. The General Department of Traffic of the Dubai Police has handed out 100 e- devices which allow traffic violators to pay their fines on the spot through credit cards. The e-devices can be … Continue reading Traffic Fines in Dubai Can Soon Be Paid on the Spot

Hiring the Right Customer Service Rep?

(March 7, 2014)

Achieving unparalleled customer service begins with selecting the right group of people for executing the task. Choosing the right team can be a daunting task because of the varying advice out there on what skills to look for in a customer service representative. What exactly are the characteristics which a good customer service rep must … Continue reading Hiring the Right Customer Service Rep?

Etihad Apologizes to Customers for Diverting Flights

(March 7, 2014)

Passengers were diverted to other airports due to runway failure and were provided with accommodation and services at landing airports. Etihad Airways has apologized to its customers of over 30 flights, who got stranded when their flights were diverted from Abu Dhabi International Airport on Thursday. The flights were diverted due to technical fault in … Continue reading Etihad Apologizes to Customers for Diverting Flights