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Common Customer Service Pitfalls to Avoid

(May 2, 2014)

Long term business survival and profitability is correlated with providing quality service to clients. Customer satisfaction comes with time but customer service comes with the right attitude. A company cannot become successful at delivering high end services to its customers unless it truly understands the importance of dealing with customers. In order to increase customer … Continue reading Common Customer Service Pitfalls to Avoid

Customer Satisfaction Survey Reviewed by Emirates Post Group

(May 1, 2014)

In a recent workshop, Emirates Post Group discussed results of the Customer Satisfaction Survey which was carried out in early 2014. CEO of Postal Operations Affairs, Mr. Sultan Al Midfa and other senior officials attended the event. The entire workshop effort focused on customer expectations and important factors which would help measure customer satisfaction. The … Continue reading Customer Satisfaction Survey Reviewed by Emirates Post Group

DMA Chairman Emphasizes on Improving Customer Service Processes

(May 1, 2014)

Chairman of Department for Municipal Affairs of Abu Dhabi Emirate, H.E. Saeed Eid Al Ghafli visited Al Ain City Municipality where he met with Director General of Al Ain Municipality Dr. Mattar Al Nuaimi and other prominent executives. In the meeting, DMA Chairman was briefed about key developments on important projects undertaken by Al Ain … Continue reading DMA Chairman Emphasizes on Improving Customer Service Processes

Dnata Selects NCR for Improved Customer Service

(May 1, 2014)

Dnata, a leading air services provider, has selected NCR technology to revamp its customer self-service check-in at Dubai International Airport. This was announced by NCR Corporation, a leading consumer transaction technology company. Millions of customers will benefit from 33 service kiosks installed at Terminal 1 and Terminal 2 of Dubai International Airport. The self-service ticketing … Continue reading Dnata Selects NCR for Improved Customer Service

4 Tips for Providing Great After Sales Service in Automotive Industry

(May 1, 2014)

Automotive companies often look towards achieving customer loyalty and creating an edge over competitors by offering new features and designs in every new model they launch. The key however to customer retention and winning the client’s heart lies in providing exceptional after sales services. Let’s take a look at some strategic yet simple rules, which … Continue reading 4 Tips for Providing Great After Sales Service in Automotive Industry