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Customer Service Philosophy for Emergency And Crisis Management in UAE

(December 19, 2013)

Customer service is not just the empowerment of people in terms of access to resources, value added products and services, and providing memorable customer support, but also the safety and security of citizens against all calamities and emergencies. UAE, which is located near the edge of the Arabian Plate adjacent to the Iranian plateau and … Continue reading Customer Service Philosophy for Emergency And Crisis Management in UAE

Mashreq Acknowledged As the Best Banking Group in the Entire UAE

(December 19, 2013)

Mashreq, which is one of the UAE’s best financial institutes, received an award for the best banking group in the UAE at the world finance banking awards 2013. Farhad Irani stood in for the bank, whereas London stock exchange media centre was the venue for the ceremony. Bank performance, variety and clarity of products and … Continue reading Mashreq Acknowledged As the Best Banking Group in the Entire UAE

HSBC Bank Oman Trains Staff in a Bid to Improve Customer Experience

(December 19, 2013)

A series of innovative training workshops have been launched by HSBC bank Oman S.A.O.G. Titled ‘creating an exceptional customer experience’ and run by a regional learning team, these two-day workshops are meant to educate HSBC employees across the sultanate on delivering exceptional customer service in all facets of banking. “Surveys reveal that 80% of companies … Continue reading HSBC Bank Oman Trains Staff in a Bid to Improve Customer Experience

The Governments of MENA Are Being Advised to Develop and Use Mobile Apps For Better Service For Citizens

(December 19, 2013)

A new study by Booz & Company highlights the importance of government officials to connect with its citizens via smartphones and apps. It is recommended by in a study by management consulting firm Booz & Company that governments in the MENA locality should make use of the growing smartphone usability and get accessible to the … Continue reading The Governments of MENA Are Being Advised to Develop and Use Mobile Apps For Better Service For Citizens

Abu Dhabi is all Set to Bring Action to its Plans for Permanent Cruise Terminal

(December 18, 2013)

Abu Dhabi has set high goals on tapping into the growing cruise tourism market through the development of its plan for a permanent cruise terminal facility. Speaking at the forum, Seatrade Middle East Cruise, Al Mubarak Al Muhairi, director general, Abu Dhabi Tourism and Culture Authority said that area for permanent facility has been decided … Continue reading Abu Dhabi is all Set to Bring Action to its Plans for Permanent Cruise Terminal