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UAE Banks Become Proactive Towards Service Quality Benchmarks

(November 13, 2013)

The UAE’s Bank Federation (UBF) which is a representation of all banks in UAE, has decided to use a code of conduct for all its members, to regulate service quality. The adoption of the code is aimed to increase the professional service standards of the bank and it’s on goings. This aims to instill higher … Continue reading UAE Banks Become Proactive Towards Service Quality Benchmarks

New Mobile App Facilities the Abu Dhabi Citizens to Inform Food Violations Instantly

(November 12, 2013)

The new android app helps the residents of Abu Dhabi to inform food violations instantly through the use of their mobile phones. This will allow people to inform regulators of any kind of food violation, where ever they spot it. Under the “Food Safety Guard” module, residents can let the authority know about the situation … Continue reading New Mobile App Facilities the Abu Dhabi Citizens to Inform Food Violations Instantly

Self Service is the NEW Customer Service

(November 12, 2013)

The new face of customer service has completely evolved from what it used to be a few years back; customers standing in long lines to pay bills, staying on hold over the line to speak to a customer agent and hoping to hear back from an operator within a number of business days. In this … Continue reading Self Service is the NEW Customer Service

Ex- Disney Expert Helps Empower UAE to Improve Their Customer Service Skills

(November 11, 2013)

Doug Lipp, the former head of training at Disney University,  counseled an audience of managers and executives in Dubai on how to win the hearts of their customers by following the Disney model. Lipp discussed the importance of customer service in UAE and gave his feedback on how to improve it, with simple and strategic … Continue reading Ex- Disney Expert Helps Empower UAE to Improve Their Customer Service Skills

Is the Education Sector of UAE Serving Its Customers Well – Part 3

(November 7, 2013)

Since the education industry is seen as a major contributor to the growth of an economy as well as a need for all the citizens of that country, it is essential to give special attention to students who need focused care due to their special needs requirements. It is good to see that the education … Continue reading Is the Education Sector of UAE Serving Its Customers Well – Part 3