In order to deliver efficient and timely services to its customers, the Dubai Health Authority (DHA) has revealed a customer service charter. His Excellency Humaid Mohammed Obaid Al Qatami, who is the chairman of the board of DHA, unveiled the customer service charter at the DHA headquarters. On this occasion, Al Qatami together with senior officials, doctors and nurses of DHA signed the charter as a pledge of their sincerity.
Al Qatami asserted that achieving excellence in service is an essential part of the strategic planning of DHA and it is the duty of all staff members. He said that in their quest to achieve superior customer service, they have made an open commitment in the form of this service charter. According to Al Qatami, the charter reaffirms their commitment towards customers.
Additionally, the charter also intends to meet the needs of customers through provision of speedy and efficient service, so highest standards of customer satisfaction can be met. The charter also highlights customers’ rights and specifies that they should be treated with courtesy. The aim is to provide customers with the best healthcare services and information.
The customer service charter of DHA also highlights the responsibilities of the customer towards the authority such as mutual respect, delivery of essential documents, updating staff on changes in their personal data etc.
It has been stated that the customer service department at DHA will ensure that all staff members and service officials of the authority are educated on the charter by organizing numerous training programs. Customers will be educated by the authority through distribution of brochures and the charter will also be displayed at all DHA facilities.