Dubai Electricity and Water Authority (DEWA) has decided to hold regular meetings with its customers, stakeholders and partners after every quarter at its service centres. The theme of the gatherings is Customer Charter that aims to achieve customer satisfaction by meeting their requirements, making them more happy, and surpassing their expectations. Customer Charter is an initiative that has been launched by none other than His Highness Sheikh Mohammed bin Rashid Al Maktoum himself, who is the Vice President and Prime Minister of the UAE and also the Ruler of Dubai.
The move will enable DEWA to promote its Customer Service Charter, as well as help the authority build positive relations with its stakeholders and customers. DEWA will conduct all these meetings in a very transparent way, so it can address customer queries with reliability and enhance their creative contributions and role to improve and develop its services.
Customer suggestions will be taken into consideration so that DEWA can improve their satisfaction level with the services. The initiative will also help DEWA in consolidating its position as a premium organization that provides excellent customer services.
Sharing his views, the MD & CEO of DEWA, Saeed Mohammed Al Tayer said on this occasion that DEWA is committed towards promoting dialogue with all shareholders and engaging them in its continuous development and improvement. He also revealed that DEWA is among the first few government organizations that has implemented the Happiness Meter, an initiative that was launched by HH Sheikh Mohammed bin Rashid Al Maktoum. Al Tayer added that since the launch of Happiness Meter their results have surpassed 95 percent mark.
The Customer Charter brings to light DEWA’s responsibilities towards its customers and also includes the responsibilities of the customers. According to the charter, treating customers with respect, courtesy and providing accurate information are important factors. Similarly, providing proof of identity and supporting papers are the responsibilities of the customer.