Best Practices

Empathy

How to Engineer Empathy In Your Company’s Architecture

(1 week ago)

Empathy is the ability to understand the emotions of another person and is vital for those working in customer service. For businesses today, hiring individuals who not only specialize in a certain sk ...Read Full Story

Customer Care

5 Ways to Show Customers You Care

(4 weeks ago)

The change in buyer-to-seller dynamics has transformed the way customer happiness is perceived by both customers and businesses. Customer satisfaction is the new treasu ...Read Full Story

Customer Service game

Applying Game Based Learning in Customer Service

(1 month ago)

Learning new skills is essential not only for personal development and career progression but also to ensure business growth. For those working in customer service, cer ...Read Full Story

Experience for Customers

4 Ways Hotels Can Create an Unforgettable Experience

(2 months ago)

People travel every day out of necessity or desire to be somewhere, but where to stop is entirely a choice that depends on personal predilection. The question here is: ...Read Full Story

Myths Concept Metal Letterpress Type

4 Common Customer Experience Myths

(3 months ago)

The landscape of customer experience (CX) is undergoing rapid transformation with the convergence of technology, social media marketing and changing consumer behavior. The old model of just simply buy ...Read Full Story

Customer Service Skill

5 Ideas for Retail Stores to Create an Impactful Experience

(3 months ago)

Ever wonder why that lady who spent a considerable amount of money at your store a month ago never came back around? Or why that man keeps going to your competitor acro ...Read Full Story

Frontline Employees Skills

4 Key Skills for All Frontline Employees

(3 months ago)

A frontline employee or someone who deals directly with customers is one of the most important representative of the business. The manner in which frontline employees e ...Read Full Story

Angry customers

4 Tips On Handling Angry Customers

(4 months ago)

No matter what business you are in, you will always have some customers who are angry, irritated and annoyed with you. Customers can be angry because of various reasons ...Read Full Story

Customers Brand Advocates

4 Ways to Turn Customers into Brand Advocates

(5 months ago)

Are your customers truly passionate about your brand? Do they demonstrate zeal and loyalty for your products? For any business to gain loyalty, maintaining strong relat ...Read Full Story