Best Practices

Customer Experience Management in Telecoms

CustomerService.ae Signs on as Official Media Partner for Customer Experience Week Middle East

(3 days ago)

Dubai, U.A.E.: August 13, 2018 -   CustomerService.ae, a project of LiveAdmins DMCC, has entered into a media partnership agreement with IQPC Middle East for Customer Experience Week Middle East.   ...Read Full Story

Customer Retention Strategy

Designing a Customer Retention Strategy for the Call Center

(2 weeks ago)

“Should I stay or Should I go?” It is as if that is what your customers are actually saying when they mention the phrase “cancellation of service”. It is a dreaded combination of words that ar ...Read Full Story

Job Well-Done in the Workplace

Defining ‘a Job Well-Done’ in the Workplace

(3 weeks ago)

What is meant by the phrase ‘a job well-done’? For most managers, a job well-done is when an employee successfully delivers on an assigned task. However, there are instances when the employee’s ...Read Full Story

Customer Service Training Challenges

3 Ways to Conquer Customer Service Training Challenges

(1 month ago)

It is an undeniable fact that the quality of customer service can potentially make or break a company. With stiff competition in the market, excellent customer service requires more than consistency. ...Read Full Story

BEAUTY ESCAPE PROVIDING EXCEPTIONAL CUSTOMER SERVICE

Beauty Escape: Providing Exceptional Customer Service In Salons And Spas

(2 months ago)

There is, perhaps, no ritual more sacred than one’s monthly appointment at a favorite salon or spa. Be it a friend’s wedding or an alumni picnic, all you need to recharge yourself is a relaxing ...Read Full Story

retail-store-customer-service

Win Over Shoppers the Smart Way

(2 months ago)

When it comes to customer experience, retailers face numerous challenges relating to staff, inventory, returns policy and more. The real heros of a business are their staff members when they consisten ...Read Full Story

Smart Managers Strive for Customer Delight

Woah to Wow: Why Smart Managers Strive for Customer Delight

(3 months ago)

The long, arduous journey from a business idea to actual, paying customers requires focus and planning. The quality of the product or the service on offer matters but it is not all that matters. When ...Read Full Story

Face to Face Customer Interactions

Improving Face-to-Face Customer Interactions in a Bank

(3 months ago)

An upbeat greeting with a smile or a barely audible ‘’How can I help you?” with zero eye contact? Depending on the bank manager’s diligence and a staffer’s work ethic, the customer’s exper ...Read Full Story

Customer Service Staff Motivated

Keeping Your Customer Service Staff Motivated

(4 months ago)

It is simply inevitable. Some days you will stride into work with your head held high, armed with a cup of your favorite coffee and enthusiasm for the day ahead. On other days, it will take all your e ...Read Full Story

We use cookies to personalize your experience on our website. By continuing on our website you accept our use of cookies. You can read our privacy policy here.
close-image

Human Skills 2020

Attend a one-day workshop to learn skills for the future workplace! Limited seats left!
Secure Your Spot Now
close-link