Stressed out, unhappy workers are ten percent less productive in the workplace. After personal finances, most people cite work as a key source of stress in their daily lives. In addition to routine challenges of the workplace, Customer Service Representatives (CSRs) are more likely to face high-pressure situations during office hours than other professionals and need to have the right tools to deal with them. This workshop will focus on the importance of performing well under pressure and being unaffected by it in a professional capacity. Participants will learn how to deliver their 100% instead of feeling demotivated or losing control of the situation.
This Stress Management Workshop is designed to help participants give quick solutions to problems and deal with queries effectively, all the while maintaining a positive attitude with customers. It will help them handle even the toughest of situations under pressure, and go the extra mile.
Develop stress management skills for maximum productivity in the workplace.
This workshop empowers you with the ability to
At the completion of the Stress Management Workshop, participants will be able to do the following:
Understand how to take action in high-pressure situations
Identify alternatives to tackle stressful situations
Organize and prioritize work effectively
Detect pressure points early on and take steps to reduce it
Develop coping strategies to manage routine stress
Get adequate support and assistance when required
This workshop is ideal for professionals who feel that they can benefit from better stress management skills at the workplace.
IDEAL NUMBER OF PARTICIPANTS