With most of us spending more time interacting with screens than in face-to-face conversations, it’s no surprise that people often misunderstand each other. Fortunately, interpersonal skills, meaning the ability to effectively communicate with another individual, can be enhanced with interactive training sessions.
An effective communicator with strong interpersonal skills will be able to anticipate and handle the needs of a customer or client with ease. Organizations prize employees that exhibit excellent interpersonal skills, especially those in a customer-facing role. This Interpersonal Skills Workshop follows an experiential training format. Participants will sharpen their core interpersonal skills to provide a seamless customer experience.
Develop interpersonal skills to boost performance in a customer-facing role.
This workshop empowers you with the ability to
At the end of the Interpersonal Skills Workshop, participants will be able to do the following:
Sharpen core interpersonal skills such as verbal, non-verbal and written communication, listening, tact, empathy and assertiveness
Understand client’s needs with more clarity
Deal effectively with customers over the phone, on chat or face-to-face
Resolve potential conflicts with diplomacy
Maintain positive relationships with customers and colleagues
This workshop is designed for participants looking to acquire the interpersonal and communication skills necessary to ensure a positive customer experience.
IDEAL NUMBER OF PARTICIPANTS