We all have a skill or two that we excel at, especially in the professional environment. It can be public speaking, research or financial modeling. However, have you ever considered how your customer service skills measure up?
Every single employee is professionally responsible for their part in providing exemplary customer experience. A customer-centric culture empowers staff to go beyond the ordinary to provide completely personalized, quality customer service. Companies where employees impart amazing customer support are rewarded with positive feedback, repeat business and ongoing referrals from satisfied clients.
This Customer Service 101 Workshop helps participants adopt a customer-centric attitude to better satisfy customers’ complaints, comments and concerns.
To improve the participant’s existing communication, organizational, listening and problem-solving skills for the purpose of providing superior customer service.
This workshop empowers you with the ability to
On completion of Customer Service 101 Workshop, participants will be able to do the following:
Define and breakdown customer service and industry-relevant expectations
Practice empathy, problem-solving and listening skills while interacting with customers
Satisfy customer complaints, concerns and queries with efficiency
Effectively communicate with customers according to company policies
Take ownership of their role in the organization’s customer support ecosystem
This workshop is ideal for all professionals looking to improve their customer service skills, whether they are dealing with external or internal customers.
IDEAL NUMBER OF PARTICIPANTS