RECENT

In an exclusive interview, Chayne Brand, Marketing Director for Audi, Middle East highlights Audi’s commitment towards offering superior customer experience.

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In this exclusive interview Oliver Moebs, Head of BMW’s Sales Channel Development and Customer Relations talks about how BMW is focussing on exceeding customer expectations.

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Anita Mehra, Vice President of Communications and Business Development at Dubai Airports talks to us about various developments taking place at the airport for enhancing customer experience.

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Rob Collier, General Manager of Radisson Blu at Dubai Marina, talks about the hotel’s ‘Yes I can’ philosophy; empowering staff across all levels to ‘make it right’ for the customer.

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The Senior Vice President of Customer Operations at du, Ismail Mohammed gives us an overview of du’s employee and customer centric culture, highlighting the importance of employee happiness that in turn leads to an elevated customer experience and higher customer satisfaction levels.

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Ooredoo is a leading telecommunication company in the region with a rapidly growing customer base.

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Kavita S. Al Jassim, Head of Gulf Air’s Customer Experience speaks about the airline’s holistic approach in providing an exceptional passenger experience through round-the-clock customer support services, luxurious airport lounges, a well-established loyalty and rewards program, and a taste of traditional Arabian hospitality.

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Speaking to CustomerService.ae in an exclusive interview, Mr. Vikram Krishna, Head of Group Marketing & Customer Experience at Emirates NBD talks about how the bank’s technological and digital innovations are playing a key role in transforming the customer experience, enabling quick and simplified account access with services available to the customers 24/7.

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In an exclusive interview with CustomerService.ae Saoud Khoory, Deputy General Manager of Yas Mall, Abu Dhabi discusses various aspects of the mall that make it a unique and popular destination for shopping, dining and entertainment.

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Martin Cramer, the General Manager at the Sheraton, Abu Dhabi Hotel & Resort talks about the importance of providing a sense of belonging to all hotel guests, by personalizing their stay and meeting their expectations individually with the help of the hotel’s long term serving staff that remember returning guests from decades ago.

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