INSIGHTS

In Focus: Thomas Fehlbier, Cluster General Manager, Banana Island Resort Doha

In an exclusive interview, Thomas Fehlbier, Cluster General Manager at the Banana Island Resort Doha by Anantara highlights the importance the resort places on employing trained and specialized Customer Service staff who are carefully selected to provide outstanding customer care.

In Focus: Samir Cherfan, Managing Director, Nissan, Middle East

Samir Cherfan, Managing Director at Nissan, Middle East speaks about Nissan’s dedication to ‘excellence in service’ through innovation and personalization at all stages of the Customer Journey.

In Focus: Donna Benton, Founder & Chairman of the Entertainer

Donna Benton, Founder & Chairman of the Entertainer which offers ‘Buy One Get One Free’ deals for different outlets talks about the importance of listening to customers and adapting to provide them a better customer experience.

In Focus: Robert Jones, Managing Director, Coffee Planet

In an exclusive interview, the Managing Director at Coffee Planet, Robert Jones, talks about the company’s 24 hour customer support, rewarding loyalty programs, customer service training and feedback processes.

In Focus: Patrice Cornee, Resident Manager, ART Rotana, Bahrain

Patrice Cornee, Resident Manager at the ART Rotana Hotel, talks about consistency in service at every point of the customer journey, through empowered employees, providing elevated levels of personalized and attentive service to guests.

In Focus: Rony Mourani, General Manager, Mall of Qatar

Rony Mourani, General Manager of the soon to open Mall of Qatar, describes the various dinning, shopping, entertainment outlets, facilities and services that the mall will be offering to visitors.

In Focus: Pep Lozano, General Manager, The Ritz-Carlton Abu Dhabi, Grand Canal

In an exclusive interview Pep Lozano, General Manager of Ritz-Carlton, Grand Canal, Abu Dhabi, talks about the hotel’s customer-centric approach for personalizing guest experiences.

In Focus: Tim Mow, General Manager, Yas Waterworld, Abu Dhabi

In an exclusive interview, Tim Mow, General Manager of Yas Waterworld, Abu Dhabi, highlights the waterpark's customer-centric approach in providing the ultimate customer experience for its visitors across various touch points.

In Focus: Armani Hotel

Spencer H. Wadama, General Manager at the Armani Hotel, talks about how the hotel is setting new standards in providing unmatched Customer experience with their ‘Lifestyle Manager’ concept through which every guest is assigned a dedicated staff member, catering to their needs and personalizing their stay.

In Focus: Virgin Atlantic

Nick Parker shares how Virgin Atlantic is optimizing Customer Experience by focusing on all aspects of the Customer Journey.