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4 Reasons Why Team-building Works

Mehr Un Nisa (May 10, 2019)

Building a team comes with its own set of challenges. Sometimes, it has to do with hiring the right kind of talent and at other times, it has to do with retaining them during times of serious financial crisis. Even the best product or the most innovative business plan is meaningless if there isn’t a … Continue reading 4 Reasons Why Team-building Works

3 Signs of a Broken Customer Experience

Mehr Un Nisa (April 29, 2019)

All businesses provide products and services, but your relationship with your customer does not stop there. Brands need to provide exceptional service, pre-sale and post-sale, as well. The following are some hard-to-ignore signs of  broken customer experiences: #1.Overconfidence in Action Whether the business offers professional certifications or personalised legal services, it is imperative that the … Continue reading 3 Signs of a Broken Customer Experience

Redefining The Guest Experience For Hotels

Mehr Un Nisa (April 4, 2019)

Which particular elements best define a hotel? Most people have their unique perception of what constitutes a luxurious hotel experience. For some guests, it’s the gourmet chocolate on the pillow while for others its the 24/7 room service facility.  Similarly, every company in the hospitality industry has its own special way of providing their guests … Continue reading Redefining The Guest Experience For Hotels

How Training Impacts The Shopping Experience

Mehr Un Nisa (March 15, 2019)

“Do you have this shirt available but in an extra-extra small?” This question, or any variant of it, is familiar territory for a professional working in a retail organisation. Inevitably, there will be a customer (or a potential customer) looking for something out of the ordinary. Such requests rely upon specialised knowledge and attention that can … Continue reading How Training Impacts The Shopping Experience

Mixed Messages: Interpreting Body Language On The Sales Floor

Hashim Gulzar (February 19, 2019)

When it comes to quality customer service, a key objective is to have a complete understanding of the customer as well as their needs and wants. Beyond the superficial aspects, such as whether they can financially afford a product or a service, a business must also understand the customer’s fears and aspirations. A well-researched customer persona … Continue reading Mixed Messages: Interpreting Body Language On The Sales Floor

Top Three Customer Experience Predictions For 2019

Mehr Un Nisa (January 11, 2019)

Will 2019 finally be the year that we exclusively converse with robots rather than humans at the customer care counter? While this may not be the case across all industries, technology’s impact on customer service is hard-to-ignore.

The Power Of Play: Customer Service Training With A Twist

Naqash Bajwa (December 18, 2018)

When employees hear the word ‘training’, they usually associate it with it being a formal theory-based session.

Why Speed Is The Need In Customer Service

Mehr Un Nisa (December 13, 2018)

The modern consumer is firmly in the driving seat, especially when it comes to purchasing products and services.

What Is The Link Between Company Culture And Customer Service Quality?

Mehr Un Nisa (November 29, 2018)

The ‘Startup Era’ is responsible for introducing many colorful phrases and compound words into the global lexicon.

Unlocking The Secret To Customer Success

Mehr Un Nisa (August 21, 2018)

Beyond the glossy brochures and timely social media posts, there remains the challenge of creating a true connection with one’s customers.